The Manager of Revenue & Reporting is responsible for supporting the Ticketing Department for Lighthouse Immersive and Starvox Entertainment ticketed events.

This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, internal staff, vendors, and clients of all levels. An ability to work efficiently, accurately and effectively under pressure in this very fast paced office and the ability to complete and prioritize tasks in a timely manner is essential. Advanced spreadsheet applications knowledge and experience manipulating large datasets required; experience with APIs, basic scripting languages, and entertainment ticketing systems preferred.

Responsibilities:

Note: This list of responsibilities is not comprehensive, and the employee may be asked to perform tasks not listed here from time to time. These additional tasks are considered part of the employee’s responsibilities and the employee cannot decline these tasks without valid reasoning acceptable to the organization.

Perform daily reporting duties and manage the maintenance of the company’s reporting suite
Act as point of contact for many departments regarding reporting requests, including operations, marketing, ticketing, and accounting
Develop new reporting methods for capturing a complete picture of company revenue, including via channels apart from ticketing (operations, retail, brokers, etc.)
Keep records of all past shows and leverage existing software to pull and interpret historical data when requested
Maintain the automation of daily and weekly reporting while implementing new automation reporting structures and performing quality checks on a regular basis
Continual improvement of existing reporting infrastructure to adapt to new data sources
Perform quantitative analyses aimed at forecasting ticket sales and other revenue streams utilizing basic statistical and mathematical modeling concepts
Train other team members and departments in cross-functional areas pertaining to spreadsheet manipulation and utilization
Attend all relevant meetings, functions, and discussions
Lead regular sales analysis meetings and provide clarity on revenues during meetings with team members, vendors, and producing partners
Other duties as required

Requirements:

Ability to work in a fast-paced environment
A committed, professional and proactive approach to reporting and analysis
Excellent people skills with the ability to interact effectively with staff members at all levels within the organization in person, by email, and phone/online voice & video meetings
Reliable, responsible, and punctual
A can-do attitude
A strong background in mathematics, statistics, or economics is required
Advanced spreadsheet applications knowledge required (including VBA)
Experience using and building within a BI platform (Business Intelligence) like Google Data Looker, Tableau, Power BI
Knowledge of ticketing systems, CRMs, and scripting languages preferred
Excellent administrative and computer skills (MS Office, Google Suite, Asana, Slack, etc.)
Ability to prioritize, organize, problem solve, follow-up, and communicate
Must be able to work under pressure to meet strict deadlines
Ability to work as part of a team and independently with minimal supervision
A positive, winning approach, incorporating integrity, confidentiality and discretion
High level of attention to detail; ability to follow protocol set in place to ensure database integrity
Superb organizational skills, including adaptable time management and prioritization of tasks to meet multiple deadlines