Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the Opportunity

We are seeking a self-motivated Principal Engineer - Platform Engineering with strong backend software development experience who enjoys solving complex problems, building scalable systems, and sharing knowledge across teams.

In this role, you will set technical direction and lead the design and development of high-impact backend services and systems that power Wavelo's products. You'll focus on building reliable, performant, and maintainable software, enabling teams to ship high-quality features efficiently at scale.

This role is ideal for someone who thrives in ambiguous problem spaces, can translate business needs into robust technical solutions, and consistently raises the bar for software design and engineering practices across teams.

You will collaborate closely with product, data, and infrastructure partners to design APIs, improve system architecture, and evolve our backend ecosystem. While you'll work alongside Infrastructure and DevOps teams, your primary focus will be on application-layer design, service reliability, and delivering customer-facing value through code.

This is a remote opportunity for applicants in Canada.

Job Duties

In the First Month

Gain a deep understanding of the current platform landscape including infrastructure, platform services, and application layers.
Identify key constraints that are slowing engineering delivery.
Build context around the environment platform strategy, including declarative environments, generated artifacts, and self-service developer experiences.
Identify current platform gaps such as manual steps or fragile integrations.
Establish strong working relationships across Infrastructure/CI, Operations, Security, and product engineering teams.
Begin shaping shared standards through design reviews and code reviews.
Identify 1–2 high-leverage improvements (e.g., removing manual provisioning steps, improving reliability signals, tightening CI/CD contracts).

In the First 3 Months

Contribute to and lead technical design and architecture discussions for foundational platform initiatives.
Design and implement features that improve platform repeatability, reliability, and safety.
Deliver solutions such as:
- Dependency-ordered orchestration inputs
- Self-service preview tooling
- Standardized deployment interfaces
Promote an “automate-first” mindset by reducing manual operational work and pushing reliability and quality earlier in the development lifecycle.
Improve engineering quality through:
- Strong code review culture
- Clear technical standards
- Practical documentation and runbooks that reduce tribal knowledge.

In the First Year

Own multiple platform initiatives end-to-end, from concept through production outcomes.
Balance delivery speed with sound architectural decisions and long-term maintainability.
Set technical direction across teams within your domain.
Deliver measurable improvements in:
- Environment spin-up time
- Deployment and rollback safety
- Incident and operational toil reduction
- Observability coverage
Act as a mentor to senior and junior engineers, multiplying impact through coaching and technical leadership.
Establish sustainable cross-team alignment mechanisms, including:
- Clear platform contracts
- Reference implementations
- Architectural decision records.

Knowledge, Skills and Abilities

Proven ability to lead and deliver complex, loosely scoped technical initiatives.
Strong platform engineering mindset, including building reusable primitives, paved-road solutions, and automation frameworks that enable product teams.
Experience designing and building reliable, scalable, and operationally sound software systems.
Ability to influence without authority, driving alignment across teams through clarity, pragmatism, and shared standards.
Strong automation-first mindset with a focus on measurable engineering outcomes such as:
- DORA metrics
- Toil reduction
- Faster environment provisioning.

Qualifications Required

8+ years of professional software development experience or equivalent depth of technical ownership.
Demonstrated experience leading platform, infrastructure, or developer-experience initiatives that improved reliability and/or delivery speed.
Experience with modern software delivery practices.

The base salary range for this position is $164,500 to $192,800. Range shown in $CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.