{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Community Success Manager (CSM)","description":"

As a leading name in the Real Estate industry, we are excited to announce an opportunity for a highly proficient and professional individual to join our team as Community Success Manager.

At GO! Coaching, we believe in the transformative power of community and are dedicated to fostering a digital space that thrives on growth, engagement, and mutual support.

We operate solely out of the US & Canada & work within the Eastern Standard Time Zone (EST). Applicants are free to work from anywhere in the world so long as they operate within EST hours, read below for further details and required experience.

Our Community Success Manager (CSM) team is expanding:

Roles and Responsibilities:

Community Management:
- Nurture and cultivate a positive and supportive community culture.
- Oversee the community's day-to-day operations, including monitoring discussions, responding to member inquiries, and resolving any issues or conflicts that may arise.
- Develop and implement community guidelines and policies to ensure a safe and respectful environment.
- Encourage active participation, engagement & accountability among community members through various channels, such as forums, social media groups, and virtual events.
Member Support and Engagement:
- Provide personalized support and guidance to community members, addressing their individual needs and concerns.
- Proactively identify opportunities to enhance member experience and drive member satisfaction.
- Calling students via phone check-ins. Helping those already succeeding & supporting those that need to commit further & need help to do so.
- Foster meaningful connections and networking opportunities among community members.
- Organize and facilitate virtual educational webinars, workshops, and events to promote knowledge sharing and professional development.
- Be ready to push our community members for continual progress & success through accountability
Content Creation and Curation:
- Collaborate with subject matter experts and industry professionals to develop relevant and valuable content for the community.
- Curate and share resources, articles, and industry insights to keep the community informed and engaged.
Performance Tracking and Reporting:
- Track and analyze community metrics, engagement levels, and member feedback to assess community health and identify areas for improvement.
- Prepare regular reports on community performance and present findings to senior management.
- Provide recommendations for enhancing the community experience and achieving key performance indicators.
Relationship Management:
- Build and maintain strong relationships with community members, industry partners, and stakeholders.
- Collaborate with internal teams, such as marketing and sales, to align community initiatives with broader business objectives.
- Seek feedback from community members and incorporate their input into decision-making processes.

Qualifications:

Proven experience in community management, customer success, or related roles, such as Coaching, Sales, or Account Management.
A background in sales and/or account management is advantageous, bringing valuable client relationship and strategic engagement skills to the community.
Excellent communication and interpersonal skills, with the ability to build rapport and engage with diverse audiences.
Demonstrated ability to manage multiple projects, prioritize tasks, and meet deadlines.
Analytical mindset with the ability to track and interpret community data.
Passion for fostering a collaborative and supportive community environment.
Ready & willing to hold others accountable to actions that create progress & community success.

Join our team and make a significant impact on the success of loan officers and real estate agents in our digital community. Apply today and help shape the future of our vibrant community!

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