Service Status

How we are doing

We're always improving our services so you can manage your team faster and easier than ever. Take a look at our service metrics and history.

Website Planned Maintenance

Scheduled maintenance on the remote.com website may cause temporary unavailability of up to 60 seconds during the maintenance period.

Service metrics

Customer Satisfaction Score (CSAT)

Customer satisfaction is above 90%.

Time to onboard employees

Average time to onboard new employees is between 1 and 2 days.

First response time (chat)

We take an average of 1 to 2 minutes to reply to new chat queries.

Employment contract updates resolution time

Requests for employment contracts updates are on average completed between 1 and 2 days.

Service history

Here's a list of past maintenance and incidents.

Website Planned Maintenance

Resolved

-

Scheduled maintenance on the remote.com website may cause temporary unavailability of up to 60 seconds during the maintenance period.

Problem with users' login

End

-

All services performing as expected.

Start

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We apologize for the ongoing platform issues. Our team is actively working on resolving them. Expect intermittent service interruptions and slower response times. We appreciate your patience and will provide updates as we work towards a solution. Thank you for your understanding.

Remote unable to process outbound email due to outage at provider (Mailgun)

End

-

Email delivery service is back to normal.

Degraded

-

We are again experiencing email delivery issues due to an outage of our email delivery provider, Mailgun. For the latest updates, please visit https://status.mailgun.com/

Resolved

-

Email delivery service is back to normal.

Start

-

The Remote Platform uses Mailgun as its email deliverability service. Mailgun is currently experiencing a Major Outage and Remote is unable to process outbound e-mail as a consequence. Please follow https://status.mailgun.com/ for more updates.

Platform migration on May 18, 7-9 am UTC

End

-

This maintenance has been successfully completed.

Start

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On May 18 at 7am UTC, we migrated our servers to improve the reliability and security of our services. Initially scheduled a 2-hour window, but it was complete within 48 minutes. During this time you may have experienced temporary unavailability of Remote, including employ.remote.com, our mobile app and all supporting services. We appreciate your patience as we committed to ensuring this process was as seamless as possible. If you have any questions or need further assistance, do not hesitate to reach out through our chat support, email us at help@remote.com, or visit our status page. We’re here to help!

Possible service disruption

End

-

Services restored

Start

-

Incident flagged, raised internally and investigation started

Planned maintenance

Resolved

-

Scheduled downtime for maintenance and upgrades

Planned maintenance

Resolved

-

Scheduled downtime for maintenance and upgrades

Planned maintenance

Resolved

-

Scheduled downtime for maintenance and upgrades

Remote platform partially down

End

-

Fix deployed and incident solved

Start

-

Incident flagged, raised internally and investigation started

Planned database maintenance

Resolved

-

Scheduled downtime for maintenance and upgrades