Status

Planned platform maintenance on November 28, 2026

Updated 28 Nov 2026, 7:00 am

Performance metrics

All figures reflect data from the last 90 days. Click any card to view further details.

Customer satisfaction score (CSAT)

Customer satisfaction stands above 91%.

91%

View 12-month history

Customer satisfaction score (CSAT)

Customer satisfaction stands above 91%.

Current value

91%

12-month history

89%91%92%MarAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJunJulAugSeptOct
Last updated 3 November 2026

Employee onboarding time

Onboarding for new employees typically takes between 2 and 3 days.

2.7 days

View 12-month history

Employee onboarding time

Onboarding for new employees typically takes between 2 and 3 days.

Current value

2.7 days

12-month history

2.4 days2.9 days3.4 daysAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJunJulAugSeptOct
Last updated 2 November 2026

First response time (chat)

Our average reply time for new chat queries is 47 seconds.

47 seconds

View 12-month history

First response time (chat)

Our average reply time for new chat queries is 47 seconds.

Current value

47 seconds

12-month history

44 secs52.5 secs61 secsMarAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJunJulAugSeptOct
Last updated 3 November 2026

Contract change processing time

Requests to update employment contracts are typically completed in less than 2.3 days.

2.3 days

View 12-month history

Contract change processing time

Requests to update employment contracts are typically completed in less than 2.3 days.

Current value

2.3 days

12-month history

0.6 days1.5 days2.4 daysNovDecJanFebMarAprMayJunJulAugSeptOct
Last updated 2 November 2026

System components

ComponentUptimeStatusLast updated
Website99.98% uptimeAll systems operationaljust now
Platform100% uptimeAll systems operationaljust now
API100% uptimeAll systems operationaljust now

Service history