All services performing as expected
Service metrics
Customer Satisfaction Score (CSAT)
Customer satisfaction is above 90%.
Time to onboard employees
Average time to onboard new employees is between 1 and 2 days.
First response time (chat)
We take an average of 1 to 2 minutes to reply to new chat queries.
Time to Process Employment Contract Changes
Requests for employment contracts updates are on average completed between 1 and 2 days.
Service history
Here's a list of past maintenance and incidents.
Planned platform maintenance on April 8 🔧
Resolved
-
We will perform platform maintenance on Tuesday, April 8, 2025, 5:00 - 6:00 AM UTC. During this maintenance window, the platform may experience slowness or be temporarily unavailable. Normal service will resume as soon as maintenance is complete.
Partial outage - Bank account updates erroring
Resolved
-
Users are unable to change their bank accounts used to withdraw funds across the Remote Platform. Team is investigating.
Website is down
End
-
Website recovered.
Downtime
-
Website went down.
Resolved
-
Website recovered.
Start
-
Website went down.
Some users unable to login via SSO
Resolved
-
Related to a maintenance update on February 25, users who login via SSO experience errors and are unable to login.
Planned maintenance and downtime
Resolved
-
On February 25, 2025, at 6 PM UTC, we will perform frontend maintenance to enhance platform stability and efficiency. During this time, users may experience a brief downtime when accessing our platform via web browsers. However, the mobile app will remain fully functional. This maintenance is part of our ongoing efforts to improve performance and user experience.
Website is down
End
-
Website recovered.
Start
-
Website went down.
Website is down
End
-
Website recovered.
Start
-
Website went down.
Website is down
End
-
Website recovered.
Start
-
Website went down.
Website is down
End
-
Website recovered.
Start
-
Website went down.
Website is down
End
-
Website recovered.
Start
-
Website went down.
Our platform is experiencing intermittent downtime
End
-
Resolved.
Start
-
We're working on fixing the issue
Platform downtime
End
-
We have fixed the situation and all services performing as expected. We appreciate your understanding.
Start
-
employ.remote.com is down. We apologize for the ongoing platform issues. Our team is actively working on resolving them. Expect intermittent service interruptions and slower response times. We appreciate your patience and will provide updates as we work towards a solution. Thank you for your understanding.
Website Planned Maintenance
Resolved
-
Scheduled maintenance on the remote.com website may cause temporary unavailability of up to 60 seconds during the maintenance period.
Problem with users' login
End
-
All services performing as expected.
Start
-
We apologize for the ongoing platform issues. Our team is actively working on resolving them. Expect intermittent service interruptions and slower response times. We appreciate your patience and will provide updates as we work towards a solution. Thank you for your understanding.
Remote unable to process outbound email due to outage at provider (Mailgun)
End
-
Email delivery service is back to normal.
Degraded
-
We are again experiencing email delivery issues due to an outage of our email delivery provider, Mailgun. For the latest updates, please visit https://status.mailgun.com/
Resolved
-
Email delivery service is back to normal.
Start
-
The Remote Platform uses Mailgun as its email deliverability service. Mailgun is currently experiencing a Major Outage and Remote is unable to process outbound e-mail as a consequence. Please follow https://status.mailgun.com/ for more updates.
Platform migration on May 18, 7-9 am UTC
End
-
This maintenance has been successfully completed.
Start
-
On May 18 at 7am UTC, we migrated our servers to improve the reliability and security of our services. Initially scheduled a 2-hour window, but it was complete within 48 minutes. During this time you may have experienced temporary unavailability of Remote, including employ.remote.com, our mobile app and all supporting services. We appreciate your patience as we committed to ensuring this process was as seamless as possible. If you have any questions or need further assistance, do not hesitate to reach out through our chat support, email us at help@remote.com, or visit our status page. We’re here to help!
Possible service disruption
End
-
Services restored
Start
-
Incident flagged, raised internally and investigation started
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Planned database maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades