Customer onboarding handbook
Grow beyond borders with Remote
A warm welcome to Remote!
We appreciate your trust in Remote to support your global employment needs. For your reference, below are some ways we simplify onboarding and the management of contractors and employees for you and your team:
Local entities to employ your team
Through our local entities, we employ your team members so they enjoy a premium work experience — from payslips in their local currency to benefits aligned with their country's standards.
IP protection for your company
Since we do not depend on third parties, we provide robust protections for your data, intellectual property, and invention rights.
Onboarding process
We assist in completing the onboarding process within a few days, enabling you to start collaborating with your new team members right away.
Local experts at your service
Our local experts are standing by to address your queries on labor laws, payroll, benefits, and any other needs you may have.
The Remote platform for centralized management
Our intuitive platform allows you to oversee all your team members and their documentation from a single location
Contractor invoices simplified
Say goodbye to complex paperwork. With a single click you can review and approve invoices for your global team.
Getting started with Remote
Your company’s onboarding journey
Follow the straightforward steps to set up your company account on the Remote platform and select your plan. You may choose a pay-as-you-go (month-to-month) option or a TEAM plan, which enables bulk seat purchases at a discounted rate. During registration, you will also be asked to accept the Remote Terms of Service.
After registering your company, sign into the Remote platform and navigate to the 'onboarding' tab to add new employee(s) or contractor(s). You will be prompted for details such as their country, personal email, job title, start date, salary, and additional information.
If your employee has not yet registered on Remote, our team will encourage them to start the process. They will be assigned a region-specific HR onboarding specialist who will issue the employment contract and guide them through every step.
Soon after your first employee(s) complete onboarding, we will upload your initial invoice directly into Remote under the billing section. The invoice will include a summary and a breakdown of costs by country and by employee.
With them every step of the way
Your employee’s onboarding journey
Once you add your employee to Remote, our automated onboarding system guides them through finishing their profile.
Our team verifies your employee’s identity and reviews all necessary documentation.
The HR onboarding specialist assigned to your employee will reach out to answer any questions and ensure a smooth transition.
Using details you and the hire supplied during onboarding, we draft documents and contracts that comply with the local labor laws and requirements in the employee’s work location.
If a benefits package is available, we will enroll your employee in the relevant plan.
When there are no questions, this step takes only a few minutes. If your employee requests amendments or has concerns, Remote’s team of experts will assist to keep the process seamless. After the contract is signed, the employee may legally commence work on the start date specified in the contract.
After you review and approve the invoice, we will upload the employee's payslip to Remote and ensure payment is deposited into their bank account on schedule.
Have more questions?
For your reference, you can find further information below or email us at [email protected].
Country explorer
Your practical guide to expanding into any country.
How it works
Discover how straightforward it is to employ talent globally.
Remote work resources
Guidance on cultivating a robust remote culture.
Help center
Find answers to all your FAQs in one place.
Additional resources
Click any section to explore further details on each topic
Employment
View employee onboarding timeline by country
See what different users can do on Remote
How to request changes to an employees contract
Salary or job title change cutoff is the 5th of every month
Payroll
What does the payroll cutoff mean?
How to pay incentives to employees
How to review employee expenses
Invoicing and payment
When can I expect my monthly invoice?
What breakdowns will come with the payroll pre-funding invoice?
My payroll pre-funding invoice is incorrect, can I dispute this?
What if I was overcharged on my payroll pre-funding invoice?