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Status

All systems operational

Updated just now

Performance metrics

All statistics are based on the past 90 days. Click on any card to explore more.

Customer satisfaction score (CSAT)

Customer satisfaction is above 89%.

89%

View 12-month history

Customer satisfaction score (CSAT)

Customer satisfaction is above 89%.

Current value

89%

12-month history

89%91%92%MarAprMayJunJulAugSepOctNovDecJanFebMarAprMay
Last updated June 8, 2026

Time to onboard employees

Average time to onboard new employees is between 2 and 3 days.

2.8 days

View 12-month history

Time to onboard employees

Average time to onboard new employees is between 2 and 3 days.

Current value

2.8 days

12-month history

2.4 days2.9 days3.4 daysAprMayJunJulAugSepOctNovDecJanFebMarAprMay
Last updated June 3, 2026

First response time (chat)

We take an average of 51 seconds to reply to new chat queries.

51 seconds

View 12-month history

First response time (chat)

We take an average of 51 seconds to reply to new chat queries.

Current value

51 seconds

12-month history

44 sec52.5 sec61 secMarAprMayJunJulAugSepOctNovDecJanFebMarAprMay
Last updated June 8, 2026

Time to process contract changes

Request for employment contracts updates are on average completed in around less than 0.9 days.

0.9 days

View 12-month history

Time to process contract changes

Request for employment contracts updates are on average completed in around less than 0.9 days.

Current value

0.9 days

12-month history

0.5 days0.9 days1.2 daysJunJulAugSepOctNovDecJanFebMarAprMay
Last updated June 1, 2026

System components

ComponentUptimeStatusLast updated
Website100% uptimeAll systems operationaljust now
Platform100% uptimeAll systems operationaljust now
API100% uptimeAll systems operationaljust now

Service history

See complete service history
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Numbers on this page are based on internal data compiled from existing customer base and speed assumption is based on the fact that standard onboarding may take 30 days and Remote’s average onboarding time is 2.3 days.

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