Status

All systems operational

Updated just now

Performance metrics

All figures refer to the last 90 days. Click any card to find out more.

Customer satisfaction score (CSAT)

Customer satisfaction sits above 91%.

91%

View 12-month history

Customer satisfaction score (CSAT)

Customer satisfaction sits above 91%.

Current value

91%

12-month history

89%91%92%MarAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJunJul
Last updated 12 August 2026

Average time to bring employees on board

Average time to bring new employees on board is 2–3 days.

2.7 days

View 12-month history

Average time to bring employees on board

Average time to bring new employees on board is 2–3 days.

Current value

2.7 days

12-month history

2.4 days2.9 days3.4 daysAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJunJul
Last updated 13 August 2026

First response time (chat)

We reply to new chat enquiries in an average of 51 seconds.

51 seconds

View 12-month history

First response time (chat)

We reply to new chat enquiries in an average of 51 seconds.

Current value

51 seconds

12-month history

44 secs52.5 secs61 secsMarAprMayJunJulAugSeptOctNovDecJanFebMarAprMayJunJul
Last updated 5 August 2026

Time taken to process contract changes

Requests to update employment contracts are typically completed in under 2 days.

2 days

View 12-month history

Time taken to process contract changes

Requests to update employment contracts are typically completed in under 2 days.

Current value

2 days

12-month history

0.6 days1.4 days2.1 daysAugSeptOctNovDecJanFebMarAprMayJunJul
Last updated 3 August 2026

System components

ComponentUptimeStatusLast updated
Website99.99% uptimeAll systems operationaljust now
Platform100% uptimeAll systems operationaljust now
API100% uptimeAll systems operationaljust now

Service history