Customer onboarding handbook
Grow beyond borders
Welcome to Remote!
We appreciate you choosing Remote for your global employment requirements. Below are several ways we simplify onboarding and the ongoing management of contractors and employees for you and your team:
Local entities
We employ your team members via our local entities so they enjoy a superior work experience — from payslips in their local currency to benefits aligned with their country's standards.
IP protection
Since we do not depend on third parties, we provide robust protections for your data, intellectual property and invention rights.
Onboarding
We assist you in completing the onboarding process within a few days so you can begin working with your new team members immediately.
Local experts
Our local experts are available to address enquiries about labour laws, payroll, benefits and any other queries you may have.
The Remote platform
Our user-friendly platform enables centralised management of all your team members and their documentation.
Contractor invoices
Say goodbye to complex paperwork. Review and approve invoices for your global team with a single click.
Getting started
Your company’s onboarding journey
Complete the straightforward steps to set up your company's account on the Remote platform and select a plan. You may opt for a pay-as-you-go (month-to-month) plan or the TEAM plan, which permits bulk seat purchases at a discounted rate. During sign-up, you will be required to accept the Remote Terms of Service.
After registration, sign in to the Remote platform and open the "onboarding" tab to add your new employee(s) or contractor(s). You will be prompted for details such as country, personal email, job title, start date, salary, and other relevant information.
If the employee has not yet registered, our team encourages them to begin the Remote registration. A region-specific HR onboarding specialist will be assigned to send the employment contract and support them throughout the process.
Shortly after your initial employee(s) finish onboarding, we will upload your first invoice directly into Remote under the billing section. The invoice will include a summary of costs and a breakdown by country and employee.
With them every step
Your employee’s onboarding journey
After you add an employee to Remote, the automated onboarding system guides them through completing their profile.
Our team verifies the employee’s identity and reviews all required documentation.
The HR onboarding specialist allocated to your employee will contact them to address queries and facilitate a smooth transition.
We use the information provided by both you and the hire during onboarding to draft documents and contracts that comply with the local labour laws and requirements applicable where the employee works.
Where applicable, we will enrol your employee in the relevant benefits package.
If the employee has no queries, signing takes only a few minutes. Should they request changes or raise concerns, Remote’s experts will intervene to ensure a smooth process. Once the contract is signed, the employee may lawfully commence work on the start date specified in their contract.
After you review and approve the invoice, we will upload the employee's payslip to Remote and ensure the payment reaches their bank account on schedule.
More questions?
Please find additional information below or send us an email at [email protected].
Country explorer
Your guide to expanding into any country.
How it works
Discover how straightforward it is to employ talent globally.
Remote work resources
Guidance on building a resilient remote culture.
Help centre
Find answers to all your FAQs in one place.
Additional resources
Click any section to learn more about each topic
Employment
View employee onboarding timeline by country
See what different users can do on Remote
How to request changes to an employees contract
Salary or job title change cutoff is the 5th of every month
Payroll
What does the payroll cutoff mean?
How to pay incentives to employees
How to review employee expenses
Invoicing and payment
When can I expect my monthly invoice?
What breakdowns will come with the payroll pre-funding invoice?
My payroll pre-funding invoice is incorrect, can I dispute this?
What if I was overcharged on my payroll pre-funding invoice?