Newsroom 2 min

Remote’s commitment to total transparency for onboarding, response times, and more

Written by Marcelo Lebre
Dec 15, 2022
Marcelo Lebre


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At Remote, transparency and excellence are at the heart of everything we do. We are committed to providing our clients with the highest quality services and products, and we believe that being transparent in our operations is the best way to achieve this.

Transparency allows us to build trust and hold ourselves accountable for the quality of our work. This accountability is crucial for maintaining the high standards of excellence that we strive for at Remote. 

We believe that working in the open creates stronger long-term relationships with our customers, and that transparency is a key reason many of the fastest growing businesses have continued success scaling with us. That’s why I’m excited to share our Service Metrics page.


  • Our customer satisfaction is currently at 90%, while the market average is just 75% — we aim to be as close to 100% as possible, and we continue to see this number climb as our capabilities grow.

  • We’ve worked hard to reduce onboarding timelines, because speed-to-hire is critical to our customers. We’re proud to reveal that our average time to onboard a new employee is 1 to 2 days — making Remote the clear top choice when you need to onboard people faster.

  • Our goal is to respond to our customers as quickly as possible to resolve their issues so they can focus on their core business. Our average response time is 1-2 minutes to reply to new queries, and most customer queries are fully resolved in under 48 hours. 

  • Getting an employment agreement updated is a time sensitive task. You may be discussing a raise, change of functions, or a promotion. We understand that urgency, which is why employment agreement changes with Remote average 1-2 days for completion.

This is just the start of our increased commitment to transparency in our operations. We always aim to be faster and better. Anyone can claim to be transparent, but with our new Service Metrics, we are here to show you the proof. If you have questions or would like to know more, we are always ready to hear from you!

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