Fluz refines Remote’s contractor management platform to transform into a finance app powerhouse
Founded in 2016, Fluz is a cashback app that stands apart from conventional rewards programmes. It harnesses social networks so users (or someone in their network) can earn income when a purchase is made, following the motto “the more you spend, the more you earn.”
However, as the company has expanded, its ambitions have grown too. As Fluz aims to become a one-stop financial app – extending far beyond cashback services – it needs access to the world’s top fintech talent. Delivering that requires a trusted, dependable global HR partner.
Below is why Fluz partners with Remote to hire globally at scale, while maintaining compliance and flexibility at every stage.
Fluz at a glance
Headquarters: New York
Founded: 2016
Number of contractors with Remote: 24
Industry: Fintech
Originally, the entire Fluz team — including founders, engineers, and designers — was based in New York. When the COVID-19 pandemic arrived, the company introduced a remote-work policy and, at the same time, managed a marked increase in both app users and staff.
Around that period, two of the company’s core team members chose to relocate to Canada — and that’s when Remote first became involved. Fluz needed to accommodate those moves and ensure everything was compliant.
“Remote played a crucial role in keeping those two employees with the company,” says Amador Pilapil, Fluz’s Head of people. “They managed the contracts, paperwork, and compliance, which was a huge relief. They guided us throughout, and the whole process was effortless.”
With that positive start, Fluz soon recognised that Remote could help solve other challenges too.
Maximising the world’s top contractor talent
To support its fast-paced growth, Fluz was already engaging contractors in the US and overseas. However, contractor management remained manual, opaque, and unable to scale.
For example, Fluz was conducting identity checks and dealing with paperwork for all contractors, including personal data and agreements. Pilapil recalls this took several hours each week and introduced the risk of human error. The company needed a more robust solution.
“When we discovered that Remote offered a contractor management platform , we chose to move our international contractors,” says Pilapil. “The change was immediate.”
Beyond removing the time-consuming administrative burden, the change allowed Fluz to scale its international contractor base. With most of its customer-care team located in the Philippines, this approach is logical and effective.
“Our contractors provide support that’s comparable to domestic-level service,” Pilapil explains. “As a result, we can hire great people to support our business while offering opportunities to those who really need them. It’s a highly successful model for us.”
A more efficient approach
Remote’s Contractor Management platform also helps Fluz process payments more efficiently and avoid the anomalies of its earlier manual setup.
“We found instances where contractors had left the company, yet automatic wire transfers kept running,” says Pilapil. “We needed an improved solution."
Using Remote, Fluz can now settle monthly invoices in bulk (each in the contractor’s local currency) with only a few clicks. Instead of making one-off, ad-hoc payments through separate wire transfers, invoices are uploaded to Remote, approved, and rolled into the contractor’s total monthly payment. The process is fast and removes the back-and-forth previously required to pay expenses.
Remote gives us full control over how we manage our contractors. The modest monthly fee is negligible compared with the peace of mind that comes from knowing we pay people accurately, compliantly, and efficiently.
Trust, transparency, and security
For Fluz, recruiting the right contractor and building trust is essential.
“Remote enables this by providing a professional platform that promotes accountability among contractors,” says Pilapil. “They must upload all their documents, and they can view their history in one place. Overall, communication is much clearer.”
In return, Remote offers contractors a transparent portal where they can upload invoices, access transaction history, and check when and how they will be paid.
“Feedback from our contractors has been overwhelmingly positive,” Pilapil says. “They appreciate not having to email me for requests, invoice copies, or to update their details.
“Remote simplifies our contractors’ lives. It’s a win all round.”
Fluz can also securely handle contractors’ personally identifiable information, which is particularly valuable for a fintech business.
“This is a far slicker process than what we had before,” Pilapil says. “Contractors no longer email us sensitive data such as ID scans, bank account numbers, or withdrawal methods.”
By managing its international contractor base through Remote, Fluz no longer has to worry about worker misclassification or legal compliance. Remote ensures that paperwork and payment methods comply with labour and taxation laws in every country, giving Fluz the confidence to continue expanding globally.
A helping hand
For Pilapil, much of that confidence stems from Remote’s experience, expertise, and strong support.
“I don’t have a background in international hiring, but the team at Remote is always available to talk things through and clarify,” he says. “We were nervous because there’s so much to consider, but their in-house experts reassured us.
“Our account manager is consistently available — sending contextual emails or offering a quick call to address questions. I truly value that flexibility and partnership.”
Remote’s excellent support is one reason we expanded our partnership with them.
Scalability is another vital element of the collaboration — particularly for a fast-growing startup such as Fluz.
“What distinguishes Remote from other platforms is that it is fully scalable and reliable,” says Pilapil. “Onboarding, managing, and paying employees and contractors is so straightforward. We set people up and then don’t need to worry about it. It’s brilliant.”
What’s next for Fluz
Fluz has ambitious product-expansion plans, and company growth is central to achieving them. For Pilapil, this means recruiting globally for the company’s engineering teams, with a clear focus on Europe.
“We know the entire team at Remote will fully support us as we enter new countries and their various labour laws,” he says. “It’s very reassuring to have that partnership as we grow the business.”
Meanwhile, Pilapil is keen to reflect on how far the company has progressed and the positive impact Remote has had.
“I’m proud of everything we’ve achieved,” he concludes. “I look forward to deepening our partnership and bringing Fluz to new customers around the world.”
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