System status

All systems operational

Updated just now

Performance metrics

All figures reflect the last 90 days. Click any card to view further details.

Customer satisfaction score (CSAT)

Customer satisfaction exceeds 91%.

91%

View 12-month history

Customer satisfaction score (CSAT)

Customer satisfaction exceeds 91%.

Current value

91%

12-month history

89%91%92%MarAprMayJunJulAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 12, 2026

Employee onboarding time

Average time to bring new employees onboard ranges from 2 – 3 days.

2.7 days

View 12-month history

Employee onboarding time

Average time to bring new employees onboard ranges from 2 – 3 days.

Current value

2.7 days

12-month history

2.4 days2.9 days3.4 daysAprMayJunJulAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 13, 2026

First response time (chat)

We typically respond to new chat enquiries within 51 seconds.

51 seconds

View 12-month history

First response time (chat)

We typically respond to new chat enquiries within 51 seconds.

Current value

51 seconds

12-month history

44 secs52.5 secs61 secsMarAprMayJunJulAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 5, 2026

Contract change processing time

Requests to update employment contracts are usually completed in under 2 days.

2 days

View 12-month history

Contract change processing time

Requests to update employment contracts are usually completed in under 2 days.

Current value

2 days

12-month history

0.6 days1.4 days2.1 daysAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 3, 2026

System components

ComponentUptimeStatusLast updated
Website99.99% uptimeAll systems operationaljust now
Platform100% uptimeAll systems operationaljust now
API100% uptimeAll systems operationaljust now

Service history