Customer satisfaction score (CSAT) overview
Customer satisfaction exceeds 91%.
91%
Current status
Service performance indicators
All figures relate to the past 90 days. Click any card to view further details.
Typical time to onboard employees
Typical time to onboard new employees ranges from 2 to 3 days.
2.7 days
First reply time (chat)
Our average reply time to new chat enquiries is 51 seconds.
51 seconds
Time taken to process contract changes
Requests to update employment contracts are typically completed in under 2 days.
2 days
System components overview
| Component | Uptime | Status | Last updated |
|---|---|---|---|
| Website | 99.99% uptime | All systems operational | just now |
| Platform | 100% uptime | All systems operational | just now |
| API | 100% uptime | All systems operational | just now |