How Zapier recruits across the globe — without compliance guesswork, repetitive manual data entry, or administrative bottlenecks.

Zapier is an AI orchestration platform that enables organisations to build and automate workflows, deploy AI agents, and connect systems across 9,000+ apps. It has always been an all-remote, distributed company, founded on the principle that geography shouldn't decide who gets hired. If the right engineer was based in Poland, Zapier wanted the flexibility to hire them there, or wherever they are.

The challenge: Risk of non-compliance across borders

To turn that principle into reality, Zapier needed to hire beyond the small set of countries where it already had legal entities. Each new market comes with its own employment legislation, tax rules and compliance obligations, and any misstep creates tangible legal exposure. As Laura Del Gaudio, Zapier's Associate General Counsel for Global Employment, puts it, "It's really hard to understand compliance globally across hundreds of countries." Zapier adopted an Employer of Record model expressly to bridge that gap and reduce the risk of misclassification when hiring outside its own entities.

On the payroll side the company faced a related issue: as Zapier entered new territories, entities sometimes went live faster than the lean payroll team could gain local expertise, leaving them exposed to rules and regulations they had yet to master.

The solution: A single partner for EOR, payroll, and HR data

Zapier wasn't seeking another vendor to manage; it needed a partner prepared to collaborate as the company scaled. It found that partner in Remote, which now underpins three integrated layers of Zapier's employment stack: Employer of Record, Remote Global Payroll, and a native integration with BambooHR.

"What we were looking for was a true partner, not just a vendor-customer relationship."

Laura Del Gaudio, Associate General Counsel, Global Employment

Remote Employer of Record

Remote's EOR enables Zapier to hire compliantly in markets where it has no legal entity, with Remote assuming the contractual responsibilities of the employer relationship. That assurance gives Zapier the confidence to expand hiring into additional countries.

Remote Global Payroll

In markets like India and Spain, where Zapier had no prior payroll experience, Remote's in-country teams support Zapier's payroll function directly, advising on unfamiliar rules and regulations. An integrated upload feature also processes Zapier's variable payments each month, replacing the previous manual entry process.

BambooHR integration

Zapier uses BambooHR as its system of record for HR data, so a native integration with Remote was essential from the start. With the integration in place, updates now flow automatically between both systems: new hires, terminations, address updates and salary changes all sync without anyone manipulating a spreadsheet.

The impact: Faster hiring, leaner payroll, deeper automation

With Remote managing EOR, payroll and HR integrations, each area of the business sees different, measurable benefits.

Global hiring: from research to reassurance

Where compliance queries once required hours of independent research, Zapier's legal team can now obtain swift, definitive guidance from Remote’s responsive team. "Normally, I would have to spend several hours researching; working with Remote, it was less than a half an hour of my time, and I was confident in the information I was getting," Laura says. That assurance goes beyond speed: because Remote is contractually the employer of record, the accountability for correct compliance also rests with Remote.

"As an solicitor, I like to see that stuff in writing. They took that on. That is their role. That's why you use a provider like Remote."

Laura Del Gaudio, Associate General Counsel, Global Employment

The result: in the last six months alone, Zapier has hired into eight new countries through Remote's EOR, with further entities, including Ireland, Australia, and New Zealand, now being brought onto the platform.

Payroll: manual entry replaced, local expertise trusted

On payroll, the upload feature that eliminated manual data entry has produced a measurable time saving: Zapier's team estimates up to ~80% of the time previously spent on variable payments each month. "We don't have to do anything manually anymore, which is great," the team says.

That operational efficiency is complemented by a stronger reliance on Remote's local payroll specialists, especially in countries Zapier was entering for the first time.

"I speak to Remote’s local teams on a regular basis and get so much help and support from them that I would be truly lost without them."

Fiona Wilson, Senior Global Payroll Specialist

The blend of automation and local expertise has removed payroll as a barrier to Zapier's future geographic expansion.

Integrations: Remote is built to be built on

The BambooHR integration manages the core HR data sync automatically, but Zapier went further. Its People Ops team created a series of Zaps, leveraging Remote’s open API, to automate the entire expense workflow within days. From review and approval to posting expenses in Remote, the full process now runs without manual intervention.

"Our people ops team have built a number of Zaps and agents, which allow us to review expenses with a one-click approval. And once they're approved, they automatically sync to Remote with the API. And that means they're automatically in payroll without having to review them."

Fiona Wilson, Senior Global Payroll Specialist

"It's honestly been a true pleasure to work with the Remote team. Just being able to have that confidence is great for our team’s day to day. That's why we wanted Remote, and they've come through for us on that."

Laura Del Gaudio, Associate General Counsel, Global Employment

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