Customer onboarding handbook
Grow beyond borders
Welcome to Remote!
We appreciate you choosing Remote to handle your global employment requirements. Below are several ways we simplify onboarding and the ongoing management of contractors and employees for your team:
Local entities
We hire your staff through our local entities so they receive a premium employment experience, from payslips issued in local currency to benefits aligned with their country’s standards.
IP protection
By avoiding third-party providers, we deliver robust safeguards for your data, intellectual property, and rights to inventions.
Onboarding
We speed up the onboarding workflow so it can be completed within days, enabling you to start working with new team members right away.
Local experts
Local specialists are on hand to advise you on labour laws, payroll, benefits, and any other questions you may have.
The Remote platform
The platform’s intuitive interface centralizes management of all your team members and their documentation in one place
Contractor invoices
Eliminate complex paperwork. Approve and review invoices for your international team with a single click.
Getting started
Your company’s onboarding journey
Complete the easy steps to set up your company account on the Remote platform and select a plan. You can opt for a pay-as-you-go (month-to-month) plan or a TEAM plan that lets you buy seats in bulk at a reduced rate. During registration you will be asked to accept the Remote Terms of Service.
After registering your company, log in to the Remote platform and open the "onboarding" tab to add new employees or contractors. You'll need to provide details such as country, personal email, job title, start date, salary, and additional information.
If the employee has not yet registered on Remote, our team will encourage them to start. They will be assigned a region-specific HR onboarding specialist who sends the employment contract and supports them throughout the process.
Within a short time after your initial employees finish onboarding, we will upload the first invoice into Remote's billing section. The invoice will include a summary of costs and a detailed breakdown by country and by employee.
With them every step
Your employee’s onboarding journey
Once you add an employee to Remote, our automated onboarding flow walks them through finishing their profile.
Our team validates the employee's identity and reviews all required documents.
An assigned HR onboarding specialist contacts your employee to address questions and facilitate a smooth transition.
We combine the details you and the hire supply during onboarding to draft documents and contracts that comply with the labour laws and requirements in the employee's jurisdiction.
Where offered, we enrol your employee in the appropriate benefits package.
When there are no questions, signing the contract takes only a few minutes. If changes or concerns arise, Remote's team of specialists will assist to keep the process on track. After the contract is signed, the employee may legally commence work on the start date specified in the agreement.
After you review and approve the invoice, we will upload the payslip to Remote and ensure payment is deposited into the employee's bank account on schedule.
More questions?
Find more details below, or email us at [email protected].
Country explorer
Your guide to expanding into any country.
How it works
Discover how straightforward it can be to employ talent across the globe.
Remote work resources
Guidance on creating a resilient remote culture.
Help center
Find answers to all your FAQs in a single location.
Additional resources
Select any section to read more about the topic
Employment
See employee onboarding timeline by country
Understand what various users can do on Remote
How to request changes to an employee’s contract
Deadline for salary or job title changes is the 5th of each month
Payroll
What does the payroll cutoff mean?
What constitutes an off-cycle payment?
How to pay incentives to employees
How to review employee expenses
Invoicing and payment
When to expect my monthly invoice?
Which breakdowns are included with the payroll pre-funding invoice?
My payroll pre-funding invoice is incorrect; can I dispute it?
What if I was overcharged on my payroll pre-funding invoice?