Customer onboarding handbook
Grow beyond borders
Welcome to Remote!
Thank you for selecting Remote to meet your global employment needs. Below are several ways we streamline onboarding and the management of your contractors and employees for your team:
Local entities
We employ your team through our local entities, ensuring they receive a premium work experience — from payslips in the local currency to benefits aligned with their country's standards.
IP protection
Because we do not depend on third parties, we provide the strongest safeguards for your data, intellectual property and invention rights.
Onboarding
We support completing the onboarding process within a few days, so you can start collaborating with your new team members immediately.
Local experts
Our local experts are available to advise on labour laws, payroll, benefits and any other queries you may have.
The Remote platform
Our intuitive platform lets you manage all team members and their documentation from a single location
Contractor invoices
No more complex paperwork. Review and approve invoices for your global team with a single click.
Getting started
Your company's onboarding journey
Complete the straightforward steps to open your company's account on the Remote platform and select a plan. You can opt for a pay-as-you-go (month-to-month) plan or choose a TEAM plan to purchase seats in bulk at a discount. During sign-up, you will be asked to accept the Remote Terms of Service.
After registering your company, sign into the Remote platform and go to the "onboarding" tab to add your new employee(s) or contractor(s). You will be asked to provide details such as country, personal email, job title, start date, salary and other required information.
Our team will prompt your employee to start the Remote registration if they have not done so. They will be assigned a region-specific HR onboarding specialist who will issue the employment contract and guide them through the full process.
Soon after your first employee(s) finish onboarding, we will upload the initial invoice to Remote under the billing section. The invoice will include a cost summary and a breakdown per country and per employee.
With them every step
Your employee's onboarding journey
Once you add an employee to Remote, our automated onboarding process directs them through completing their profile.
Our team verifies the employee's identity and reviews all required documentation.
The HR onboarding specialist assigned to your employee will contact them to answer any questions and ensure a smooth transition.
We use information provided by you and the hire during onboarding to prepare documents and contracts that comply with local labour laws and requirements in the employee's work location.
We will enrol your employee in the relevant benefits package where one is available.
If the employee has no questions, signing takes only a few minutes. Should the employee require changes or raise concerns, Remote's team of experts will intervene to ensure the process proceeds smoothly. Once signed, the employee may legally commence work on the start date specified in their contract.
After you review and approve the invoice, we will upload the employee's payslip to Remote and ensure the payment is sent to their bank account on time.
More questions?
Find further information below, or email us at [email protected].
Country explorer
Your guide to expanding into any country.
How it works
Discover how straightforward it is to employ talent globally.
Remote work resources
Guidance on building a strong remote culture.
Help centre
Get answers to all your FAQs in one place.
Additional resources
Click any section to learn more about each topic
Employment
See the employee onboarding timeline by country
Discover actions available to different company users on Remote
Steps to terminate an employee
How to request changes to an employee's contract
Salary or job title changes must be submitted by the 5th of every month
Payroll
What does the payroll cutoff mean?
How to pay incentives to employees
How to review employee expenses
Invoicing and payment
When can I expect my monthly invoice?
What breakdowns come with the payroll pre-funding invoice?
My payroll pre-funding invoice is incorrect, can I dispute this?
What if I was overcharged on my payroll pre-funding invoice?