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Status

All systems operational

Updated just now

Performance metrics

All statistics are based on the past 90 days. Click on any card to explore more.

Customer satisfaction score (CSAT)

Customer satisfaction is above 90%.

90%

View 12-month history

Customer satisfaction score (CSAT)

Customer satisfaction is above 90%.

Current value

90%

12-month history

89%91%92%MarAprMayJunJulAugSepOctNovDecJanFebMarAprMayJun
Last updated July 3, 2026

Time to onboard employees

Average time to onboard new employees is between 3 and 4 days.

3 days

View 12-month history

Time to onboard employees

Average time to onboard new employees is between 3 and 4 days.

Current value

3 days

12-month history

2.4 days2.9 days3.4 daysAprMayJunJulAugSepOctNovDecJanFebMarAprMayJun
Last updated July 1, 2026

First response time (chat)

We take an average of 52 seconds to reply to new chat queries.

52 seconds

View 12-month history

First response time (chat)

We take an average of 52 seconds to reply to new chat queries.

Current value

52 seconds

12-month history

44 sec52.5 sec61 secMarAprMayJunJulAugSepOctNovDecJanFebMarAprMayJun
Last updated July 3, 2026

Time to process contract changes

Request for employment contracts updates are on average completed in around less than 2 days.

2 days

View 12-month history

Time to process contract changes

Request for employment contracts updates are on average completed in around less than 2 days.

Current value

2 days

12-month history

0.6 days1.4 days2.1 daysAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 3, 2026

System components

ComponentUptimeStatusLast updated
Website100% uptimeAll systems operationaljust now
Platform100% uptimeAll systems operationaljust now
API100% uptimeAll systems operationaljust now

Service history

See complete service history
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Numbers on this page are based on internal data compiled from existing customer base and speed assumption is based on the fact that standard onboarding may take 30 days and Remote’s average onboarding time is 2.3 days.

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