Terms of Use

Overview

This is an agreement between Remote Europe Holding B.V (Remote, We, Us, Our), and the User (User, You, or Your), setting out the general Terms of Your use (Terms) of the remote.com website (Platform), and any of Our products or services (collectively, Product). For the avoidance of doubt, Product excludes any Third party Services (defined below).

Where other terms for services have been agreed with Us, those terms shall take precedence over these Terms, where they conflict.

Contact Information

Remote Europe Holding B.V.

Address: Kraijenhoffstraat 137A,1018RG, Amsterdam, the Netherlands

Represented by: Job van der Voort

Entry in: Kamer van Koophandel

Registered Number: 0860597155

VAT Number: NL 860597155B01

www.remote.com/contact-us

email: [email protected]

Acceptance of these Terms

By accessing or using the Platform or Product, You acknowledge that You have read, understood, and agree to be bound by these Terms and our Privacy Policy, incorporated herein by reference.

If You do not agree to abide by the Terms, You are not authorized to use or access the Platform and any of the Product.

Should You have been invited to the Platform by one of Our clients, and wish to terminate Your account at any time, including due to a disagreement with any updates to these Terms, please reach out to the client. These Terms shall otherwise remain in effect until such client’s subscription for You terminates, or Your access to the Platform has been terminated by the client or Us.

If You access or use the Platform from a jurisdiction where English is not commonly used, it is Your responsibility to ensure You understand the content of these Terms. In the event of any dispute or ambiguity, the English version shall prevail.

iOS App terms

If You access or use the Platform via an iOS device, the following terms apply:

1. These Terms are between You and Remote, not Apple Inc (Apple). Apple has no responsibility for the Platform or its content.

2. Your use of the Platform must comply with the App Store Terms of Service.

3. We are responsible for:

   • The Platform and any content;

   • Providing any maintenance or support;

   • Addressing any claims by You or a third party related to the Platform, including product liability, legal compliance, or consumer protection claims;

   • Investigating and resolving any claims that the Platform infringes a third party’s intellectual property rights.

4. You acknowledge that Apple has no obligation to provide any maintenance or support services for the Platform.

5. To the maximum extent permitted by law, Apple will have no warranty obligation with respect to the Platform.

6. Apple and its subsidiaries are third-party beneficiaries to these Terms and may enforce these Terms against You as such a beneficiary.

Accounts and membership

By using the Platform and Our Product, You warrant and represent that You are at least 18 years of age, that You have full authority to enter into these Terms, and perform Your obligations. In turn, We warrant and represent that We have full authority to perform the services under these Terms. If You create an account on the Platform, You are responsible for maintaining the security of Your account and You are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of Your account. You must immediately notify Us of any unauthorized uses of Your account or any other breaches of security. We will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

Because We value great relationships and transparency, the provision of Our Product is subject to a compliance check (KYC), following which We may suspend or cancel Your account, should We deem the check not satisfactory. You therefore warrant and represent that You are in good standing under the laws of the jurisdiction in which You are present, and/or using the platform, and You have not, or will You enter into any agreement that would prevent You from complying with or performing Your obligations under these Terms. We may suspend, disable, or delete Your account (or any part thereof) and discontinue any Services, if we determine that You have violated any provision of these Terms, any other terms You have agreed to, or that Your conduct or content would damage Our reputation and goodwill.

Roles, access and permissions

If You are creating an account on behalf of a company, You must designate an owner with full administrative control (the Owner). The Owner may create and assign roles and designate one or more administrators to help manage Your account. You are responsible for assigning appropriate access and permissions to each role and for regularly reviewing each administrator’s access and their permissions to ensure compliance with these Terms. You are responsible for disabling administrator access if an administrator leaves Your company.

User content

Your content:

• Isn't owned by Us;

• You are responsible for its accuracy, legality, and ownership;

• If You submit Your personal data or of other individuals, We do not own it. We will only process it as described in Our privacy policy, and in the privacy and data processing section of these Terms;

• You may create, generate, upload, and share content within the Platform; and

• If You are a client, You may download Your content at any time during Your subscription term.

Content moderation

You acknowledge that Our Platform may contain content that is inaccurate, incomplete, fraudulent, or illegal and that We are not responsible for content shared by other users. We may moderate content on the Platform and also use automated tools to review such content to ensure compliance with Our Terms, Our policies, including Our Community Guidelines, and applicable law, and reserve the right to take action against content that violates these standards, including deleting, archiving, removing or disabling access to such content. We cannot guarantee the prevention of improper use of Our Platform and You acknowledge that we are not responsible for such actions. If You delete content, We will use reasonable efforts to remove it from the Platform, but You acknowledge that caching or references to the content may not be made immediately unavailable.

Report content

If You believe that any content on the Platform violates Your rights, is illegal, or does not comply with Our Terms, Our policies, including Community Guidelines, or applicable law, You may report such content on the Platform. If We determine that the reported content has violated Our Terms, policies, or applicable law, we may remove such content or take any other appropriate action, including removing the offending account.

Report copyright infringement

If You believe that any content on the Platform has violated Your copyright, please contact us at [email protected] and provide Us with the following information:

1. Tell Us about the original work You believe is being copied or infringed.

2. Let Us know what content You think is a copy of Your work and where We can find it on Our Platform.

3. Provide Your name, address, phone number, and email address.

4. State that You have a good faith belief that the use of the content is not allowed by the copyright owner, their agent, or the law.

5. State that the information is true, and under penalty of perjury, that You have the right to act for the copyright owner.

6. Include Your signature (physical or electronic) or the signature of someone allowed to act for the copyright owners.

If You believe that Your content was improperly removed or disabled, You may submit a counter-notification to [email protected]. Please provide Us with the following information:

1. Tell Us what content was removed and where it was before.

2. Give Us Your name, address, phone number, and email address.

3. State that the information is true, and under penalty of perjury, You have a good faith belief that the content was removed due error or misidentification.

4. Provide Your signature (physical or electronic).

Usage restrictions

In connection with Your use of the Platform, Product and any Remote content, You will not, and will not permit any third party to:

• Do anything or upload any content that infringes or violate Our intellectual property, and intellectual property rights of a third party;

• Create one or more accounts for other commercial or illegitimate purposes;

• Reverse engineer, copy, modify, data scape, automate, re-sell, share, or create derivative works of the Platform, Product or any Remote content in any way;

• Do anything unlawful or illegal, fraudulent, harmful, threatening, defamatory, discriminatory, or offensive and as such negatively impact Yours or Our public image;

• Use the Platform in any manner that would subject Remote to laws that would otherwise not apply to Remote;

• Solicit others to perform or participate in any unlawful acts;

• Submit false or misleading information;

• Provide individualized advice concerning benefits, pay, or leave eligibility;

• Provide legal, tax, or financial advice;

• Fully automate decision making that adversely impacts an individual's legal rights or otherwise creates or modifies a binding, enforceable obligation, including any determinations about a person’s rights to education, essential services, employment, financial services, credit, insurance, housing, and healthcare;

• Evaluate or classify individuals based on known, inferred, or predicted personal or personality characteristics;

• Seek or provide medical advice or medical results interpretation;

• Raise complaints or concerns for Your employer or an outside agency to consider;

• Effect any obscene or immoral purpose; and

• Access or use the Platform to build, develop or assist in creating a competing product or service.

• Use any AI Client or AI Integration Endpoint (including the Remote MCP server) to extract, scrape, or replicate data from the Platform for the purpose of training any artificial intelligence model or building a competing product or service;

• Connect AI Clients to the Platform via authentication mechanisms other than those provided by Us, or share, embed or expose AI Client credentials in shared documents, code repositories or other locations from which they may be accessed by unauthorised parties;

• Use AI Integration Endpoints to circumvent any contractual limit, or other access controls, including without limitation and where applicable, usage limits, pricing, jurisdictional restrictions, or scope of service;

• Make automated requests through AI Integration Endpoints at a volume or frequency that may degrade the performance of the Platform or the experience of other users, or that exceeds rate limits We publish or otherwise communicate;
  Probe, scan or test the vulnerability of an AI Integration Endpoint other than as expressly permitted by Our responsible disclosure policy;

• Configure an AI Client to issue instructions through an AI Integration Endpoint that are inconsistent with the natural language descriptions We publish for the available tools, or coerce other software components to call an AI Integration Endpoint other than at the direction of an authorised user;

• Use an AI Integration Endpoint to attempt to access data of other Remote customers or users, or to bypass permissions held by the authenticated user;

• Engage in jailbreaking, prompt injection, or any technique designed to bypass an AI Client's or Our safety guardrails or to circumvent the AI Client provider's or Our usage policy;

• Use an AI Integration Endpoint in a manner inconsistent with the AI Client provider's or Our terms, including any terms of service, privacy policy, data processing terms or acceptable use policy.

Prohibited Uses

You will not, directly or indirectly, use the Platform or any Remote services for any unlawful, improper, or unethical purpose, including, without limitation, the following activities:

• Money Laundering: Engaging in any activity designed to disguise the origins of illicit or illegally obtained funds or to make such funds appear legitimate;

• Fraud: Participating in any act of deception intended to secure an unfair or unlawful financial or personal gain;

• Violations of Sanctions: Breaching any applicable sanctions, embargoes, or other restrictions imposed by national or international authorities;

• National Security or Governmental Orders: Undertaking any activity that violates national security laws, government orders, or other legal directives;

• Bribery and Corruption: Offering, giving, receiving, or soliciting anything of value as a means of influencing the actions of an individual or entity;

• Harassment and Discrimination: Using the Platform to: harass, victimize, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against individuals or groups, based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or other actual or perceived characteristics, discourage whistleblowing, or engage any form of unlawful discrimination against any individual or group, including acts committed by You, Your Service Providers (whether engaged through Remote or otherwise), or Your agents;

  • Violate our Abusive Customer Behaviour Policy available here.

• Spamming or Unauthorized Communications: Sending unsolicited, deceptive, or harmful communications, including spam, phishing, or other forms of unauthorized advertising or promotional materials;

• Cybersecurity Violations:

  • Attempting to gain unauthorized access to the Platform or its associated systems;

  • Distributing viruses, malware, ransomware, or other harmful or malicious code;

• Engaging in denial-of-service (DoS): DOS attacks or other activities that disrupt the operation of the Platform or services;

• Illegal or Prohibited Goods and Services: Using the Platform to facilitate transactions involving illegal or prohibited goods or services, including but not limited to weapons, drugs, counterfeit goods, or other restricted items;

• Terrorism or Criminal Activities: Supporting, promoting, or engaging in terrorist activities, organized crime, or any other unlawful activity;

• Tax Evasion: Facilitating or participating in activities designed to evade taxes or other legal financial obligations;

• Abuse of Platform Features: Misusing or abusing the Platform’s features or functionalities in a manner inconsistent with its intended purpose, including attempting to manipulate fees, circumvent contractual terms, or bypass monitoring systems; and

• Impersonation or Misrepresentation: Misrepresenting Your identity, affiliation, or authority, or impersonating any individual, organization, or entity.

You agree that Your use of the Platform will comply with all applicable laws.

Sanctions, Export Controls, and Restricted Access

Application. The Platform and the Products may be subject to the export control and economic sanctions laws, orders, and regulations of the United States, the United Kingdom, the European Union (and each Member State of the European Union), Switzerland, Canada, and any other applicable jurisdiction, including, without limitation, the U.S. Export Administration Regulations (15 CFR Parts 730–774) and the regulations administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (31 CFR Parts 500–599), together with equivalent measures in other jurisdictions (collectively, “Export and Sanctions Laws”). The representations, warranties, and obligations in this section apply to You to the extent relevant to Your access to or use of the Platform and Products.

Compliance. You will comply with all Export and Sanctions Laws, including by obtaining any license, authorization, or approval required, and You will not engage in any activity that would reasonably be expected to cause Remote to violate any Export and Sanctions Law.

Items You provide to Remote. You will not provide to Remote, or give Remote access to, or provide through the Remote Platform or any Product, any hardware, software, source code, technology, or data that is controlled or restricted under any Export and Sanctions Law in a manner that would require a license or authorization, or that would reasonably be expected to cause Remote to violate any Export and Sanctions Law, and You will notify Remote in advance of any export-controlled item and its applicable classification.

Restricted parties and territories. You represent and warrant that You are not (and are not owned (50% or more, individually or in the aggregate), controlled by, or acting for or on behalf or for the benefit of) any person, group or entity or using the Platform or any Product to provide service to or receive a service from anyone that is:

• located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions or embargoes (currently including Cuba, Iran, North Korea, and the Crimea, Donetsk, Kherson, Luhansk and Zaporizhzhia regions of Ukraine) or any of the following highly restricted countries: Belarus, Russia, Syria (each, a “Restricted Territory”); or

• identified on any restricted-party or sanctions list maintained by any competent authority administering, implementing or enforcing any Export or Sanctions Laws, including, without limitation, the U.S. Department of the Treasury’s Specially Designated Nationals and Blocked Persons List and Consolidated Sanctions List, and the U.S. Department of Commerce’s Entity List, Unverified List, Denied Persons List, and Military End-User List, the United Kingdom Sanctions List, the European Union Consolidated List of Persons, Groups and Entities subject to EU Financial Sanctions, any equivalent lists of any EU Member States, Switzerland (including all sanctions lists maintained by the State Secretariat for Economic Affairs (SECO)), Canada, or any other applicable authority (each, a “Restricted Person”).

Prohibited end uses and users. You will not use the Platform or any Product for, or export, re-export, transfer, or release (directly or indirectly) all or any portion of the Platform or any Product to any prohibited end use or end user, including, without limitation any end use related to unmanned aerial vehicle or missile technology; nuclear, chemical, or biological weapons; prohibited end uses related to supercomputing or semiconductor manufacturing; or any prohibited military end use or military end user, in each case where restricted under applicable Export and Sanctions Laws (including Part 744 of the EAR) absent required government authorization. You certify that You are not a “military end-user” as defined in section 744.21 of the EAR.

Russia/Belarus no re-export. You will not sell, export, or re-export, directly or indirectly, all or any portion of the Platform or any Product to or for use in the Russian Federation or Belarus where the Platform or Product falls within the scope of Article 12g of Council Regulation (EU) No 833/2014 or Article 8g of Council Regulation (EC) No 765/2006 (each as amended), or where doing so would otherwise violate any Export and Sanctions Law. You will use best efforts to ensure this restriction is not frustrated by any third party further down the commercial chain and will promptly inform Remote of any issue affecting compliance.

Restricted access and anti-circumvention. You will not access, use, share, provision, or otherwise make available all or any portion of the Platform or any Product to or for the benefit of any Restricted Person or Restricted Territory, or in violation of any Export and Sanctions Law. You will not use any method to circumvent these restrictions, including VPNs, proxy servers, or other techniques intended to obscure Your true location or identity.

Consequences (of any violation to these Terms)

If You violate any of the above restrictions or do anything else We reasonably believe to be harmful or illegitimate We may suspend Your access to the Platform, and We may subsequently terminate these Terms. Such termination shall be without liability to You.

We may suspend, disable, or delete Your account (or any part thereof) and discontinue any access to any of Our Product, if We determine that You have violated any provision of these Terms, any other terms You have agreed to with Us, or that Your conduct or content would damage Our reputation and goodwill.

• If We delete Your account for the foregoing reasons, You may not re-register for Our Services; and

• We may block Your email address and Internet protocol address to prevent further registration

Our intellectual property rights

We retain all rights, title, and interest, including all intellectual property rights, in and to the Platform, Product, Remote content, and all related technology and materials, including any enhancements, modifications, or derivative works. These Terms do not grant You any ownership rights in the Platform, Product, or Remote content. All rights not expressly granted to You are reserved.

You acknowledge and agree that any suggestions, ideas, feedback, or recommendations You provide regarding the Platform (“Customer Feedback”) will be Our exclusive property. We may use, modify, implement, and commercialize such Customer Feedback for any purpose without obligation or attribution.

Billing and payments

You shall pay all fees or charges to Your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Product You have requested, You will be charged automatically in accordance with the terms You agreed to. If, in Our judgment, any of Your payments or transactions constitute a high-risk transaction, We will require You to provide us with a copy of Your valid government-issued photo identification, and any other additional documents required by Us, to verify compliance with applicable laws, policies and procedures. We reserve the right to change Our Product and Product pricing at any time. Any ACH payments must comply with all applicable state and federal laws, rules, and regulations, including the Nacha Operating Rules (Rules) and Article 4A of the Uniform Commercial Code (UCC). You agree to be bound by the Rules and UCC in respect to origination of entries to your employees and contractors.

We may, in Our sole discretion, limit or cancel access to Our Product purchased per person or entity. These restrictions may include a Product requested by or under the same customer account, the same credit card, and that uses the same billing and/or shipping address. In the event that We make a change to or remove a Product, We will notify You by the e-mail and/or billing address/phone number listed on the Platform or provided at the time the Product was requested.

If You are a user using Our payment services, and it is required as part of the Product You avail from Us, You hereby authorize Us to act and hold ourselves out to be Your payment collection agent (“Payment Collection Agent”), and to hold and receive funds on Your behalf, for the limited purpose of facilitating payments for services You may provide to other entities on or off the Platform (“Service Recipients”).

In the capacity of Your Payment Collection Agent, in Our contract management product, Our role shall be limited to transferring payments received from Your Service Recipients to Your designated account(s) either directly, or through its payment partners, and its obligation to pay You is subject to and conditional upon successful receipt of such payments from the Service Recipients. We shall not be liable for any acts or omissions by You in the performance of Your services to Service Recipient, or any unpaid or disputed fees arising out of disputes between You and the Service Recipient.

The receipt of funds by Us from Service Recipients on Your behalf, shall be considered and deemed for all purposes to be full and complete payment of funds to You, and Service Recipients shall be relieved of any and all risk of loss immediately upon payment to Remote, as if Service Recipients had delivered funds directly to You.

You shall advise Service Recipients that payments to Remote will be deemed payment directly to You and will discharge Service Recipients of all payment obligations to You by the amount of the payment received by Us.

Upon receipt of funds from Service Recipients by Us on Your behalf, We shall contemporaneously issue a receipt or confirmation to Service Recipients acknowledging such receipt of funds, and confirming that such receipt is deemed payment to You, and that the Service Recipient shall be relieved of all risk of loss arising from the subsequent transfer of such funds to You. Payment services for contractors are powered by Our partner, Stripe, whose licenses can be found here and by Wise, whose licenses and coverage can be found here.

Payment services (for customers outside the US) for Our Payroll Product are powered by Nium whose licenses and coverage can be found at https://www.nium.com/licenses. You will be prompted to accept Nium’s Terms and Conditions here during Your on-boarding. For payments made out of the UK, the electronic money accounts and related payment services are provided by Nium Fintech Limited. Nium Fintech Limited is a company registered in England with company number 09039850, authorized and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 901024.). For payments made out of the EU, the electronic money accounts and related payment services are provided by UAB Nium EU. UAB Nium EU is a company registered in Lithuania with company number 304548794, is authorized as an electronic money institution (License No. 14 issued on 29 September 2017 by the Bank of Lithuania).

Accuracy of information and backups

Occasionally there may be information on the Platform that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information. We undertake no obligation to update, amend or clarify information on the Platform including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Platform should be taken to indicate that all information on the Website or on any related Product have been modified or updated.

We will not be liable for any acts or omissions by You, including processing of payments to You on the basis of inaccurate information on Your account, or any damages of any kind incurred as a result of such acts or omissions.

While We regularly back up the Platform and its content and will do Our best to ensure availability, completeness and accuracy, the Platform is not a storage service and We do not guarantee the availability, retention, display, or provision of copies of Your content, except as required by applicable law. If there's a hardware issue or data loss, we'll automatically restore backups to minimize disruptions. You are solely responsible for maintaining backups of Your content. We reserve the right to delete Your content at Our discretion.

Third-Party Services

The Platform may provide links, integrations, or application programming interfaces (APIs) that connect to third-party websites, tools, or platforms (Third-Party Platform). We may also engage or refer You to third-party vendors or partners to deliver or support Our Services (Third-Party Vendor). Collectively, these are referred to as Third-Party Services.

We do not imply approval or association, nor do We warrant association unless expressly stated. We do not control, endorse, or assume liability for any Third-Party Services, nor do We make any representations or warranties unless expressly stated in writing.Your use of Third-Party Services may involve sharing data between Our Platform and the Third-Party Service. We are not responsible for the privacy practices, policies or data handling of Third Party Services.

We are not responsible for offerings, products, services, actions, or content of Third Party Services. We do not guarantee the availability, functionality, or security of any Third Party Service and We are not responsible for any damages or losses that may arise from Your use of a Third Party Service.

Your interaction or agreement with a Third Party Service is solely between You and the Third Party Service. We disclaim any responsibility or liability in connection with these interactions. It is Your responsibility to review and agree to the terms and conditions of any Third Party Service before engaging with them.

Your use of a Third Party Service is “as is” and at Your own risk.

Users of the Platform via API integration

If you are using Our Product via a full or partial integration of Our API with another web platform or provider (External Provider), You agree to be bound by these Terms, and acknowledge that Your access to Our Product and Our Platform may be limited by the functionality and capabilities of the API. You acknowledge that We have no control over External Providers or the availability of External Providers. We may add or remove an External Provider at any time.

You also acknowledge that Your use of Our Platform will be expected to comply with these Terms, including the restrictions and prohibited uses detailed herein.

Disclaimer of warranty

YOU USE OUR PLATFORM,PRODUCT AND CONTENT AT YOUR OWN RISK. THEY ARE PROVIDED 'AS IS' AND 'AS AVAILABLE', WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WITHOUT LIMITING THE FOREGOING, YOU ACKNOWLEDGE AND AGREE THAT:

• WE DO NOT OFFER LEGAL, TAX, OR ACCOUNTING ADVICE, AND ARE NOT PERMITTED TO ENGAGE IN THE PRACTICE OF LAW;

• OUR INFORMATION ISN'T A SUBSTITUTE FOR ATTORNEY OR PROFESSIONAL ADVICE;

• WE STRIVE FOR ACCURACY, BUT THE INFORMATION AND CONTENT WE PROVIDE AREN’T GUARANTEED TO BE CORRECT, COMPLETE, TIMELY OR UP-TO-DATE. THIS INCLUDES WITHOUT LIMITATION, AUTOMATIC TIME OFF SETTINGS IN SELECT SUPPORTED COUNTRIES, WHICH ARE ADJUSTED TO REFLECT GENERAL STATUTORY REQUIREMENTS. YOU ARE SOLELY RESPONSIBLE FOR YOUR USE OF THE INFORMATION OR CONTENT WE PROVIDE VIA THE PLATFORM AND PRODUCT, INCLUDING THE OUTPUTS FROM THE AI SERVICES. WE DON'T PROMISE ANY SPECIFIC RESULTS, AND WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED ONES LIKE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON- INFRINGEMENT;

• WE MAKE NO WARRANTY THAT A PRODUCT REQUESTED ON THE PLATFORM WILL MEET YOUR REQUIREMENTS, OR THAT THEY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. WE DO NOT GUARANTEE CONTINUOUS AVAILABILITY OR PERFORMANCE OF THE PLATFORM OR OUR PRODUCT, NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE PLATFORM OR OUR PRODUCT, OR THE ACCURACY, RELIABILITY, OR LEGAL VALIDITY OF ANY INFORMATION OR OUTPUT, INCLUDING, WITHOUT LIMITATION, OUTPUT GENERATED BY AI SERVICES OR E-SIGNATURE FUNCTIONALITY. WE DO NOT GUARANTEE THAT ANY DEFECTS WILL BE CORRECTED;

• YOU ARE RESPONSIBLE FOR ANY DATA DOWNLOADED AND ANY SUCH DOWNLOAD IS DONE AT YOUR OWN RISK;

• WE MAKE NO WARRANTY REGARDING ANY PRODUCT REQUESTED OR OBTAINED THROUGH THE PLATFORM OR ANY TRANSACTIONS ENTERED INTO THROUGH THE PRODUCT;

• THE GUIDANCE AND INFORMATION PROVIDED BY US AND/OR OUTPUTS CREATED VIA OUR AI SERVICES DO NOT CREATE NEW WARRANTIES;

• WE MAKE NO WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR OTHERWISE, WITH RESPECT TO ANY THIRD PARTY SERVICES, ALL OF WHICH ARE PROVIDED “AS IS”;

• WE DO NOT WARRANT THAT ANY USE OF THE PLATFORM OR OUR PRODUCT WILL RESULT IN YOU SECURING ANY EMPLOYMENT, OR INCREASE YOUR LIKELIHOOD OF SECURING ANY EMPLOYMENT;

• WE MAKE NO GUARANTEE THAT YOU WILL BE MATCHED WITH A POSITION THAT MEETS YOUR REQUIREMENTS OR MATCHED AT ALL;

• WE HAVE NO RESPONSIBILITY OR LIABILITY WITH RESPECT TO YOUR EMPLOYMENT RELATIONSHIP, WHICH IS SOLELY BETWEEN YOU AND YOUR EMPLOYER;

• WE DO NOT REVIEW, VALIDATE, OR GUARANTEE THE ACCURACY, LEGALITY, OR ENFORCEABILITY OF ANY CONTENT YOU CREATE, GENERATE, UPLOAD OR SHARE TO THE PLATFORM; NOR ARE WE RESPONSIBLE FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN YOUR CONTENT, INCLUDING PERSONAL DATA, UPLOADED TO THE PLATFORM; and

• ANY DECISION MADE BASED ON YOUR CONTENT IS YOUR SOLE RESPONSIBILITY.

Indemnity

You and any of Your affiliates will indemnify, defend, and hold harmless Us and Our employees, agents, directors, officers, and representatives against any third party claims, including all losses, damages, liabilities, costs, and reasonable legal fees to the extent they are due to a breach or violation of these Terms of Use.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will We, Our affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, fraud, negligence or otherwise, even if Remote, has been advised as to the possibility of such damages or could have foreseen such damages.

To the extent permitted by law, Our aggregate liability for Your use of the Platform is limited to the Service Fees actually paid by You to Us for the Service being used, for the one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate You for any losses or fails of its essential purpose. These limitations apply regardless of the form of action and whether or not We were advised of the possibility of such damages.

Platform availability

We shall make the functionality of the Platform available to You pursuant to this agreement, and We shall use commercially reasonable efforts to always make the Platform available, except for:

(i) scheduled downtime (of which We shall, to the extent practicable, schedule so as not to adversely affect You); and

(ii) as set forth in these Terms.

We warrant that the Platform shall have an uptime of not less than 99.5% per month (resulting in a downtime of not more than 0.5% per month) (Service Availability).

You may bring forth any claim of excessive downtime by submitting the details of such downtime for Our reference. We must receive such claims by the end of the calendar month, following the month in which the alleged downtime occurred. After Our investigation of such claims, should We determine We have not met the uptime requirement set forth herein, You may, as the exclusive remedy, be entitled to credit of which the issuance shall remain at Our discretion. Any credit shall only be reflected as part of any fees paid for any Product You request on the Platform. We may, at Our own sole discretion, announce additional performance targets for the Platform, and shall use commercially reasonable efforts to meet those targets. It is agreed that the additional performance targets may be amended by Us at any time and at Our sole discretion and that Our failure to meet those targets shall not entitle You to a refund of any fees paid under any agreement with Us or any Addendum.

Our commitments

Sustainability

We have the intention to combine economic success with ecological, human, governance, and social sustainability success. In this context, We are committed to evaluating Our business practices and taking responsible action in regards to its environmental, social, and corporate governance (ESG) implications.

Therefore, We have the intention to commit to:

• Measuring the carbon footprint of Our business activities by using an appropriate assessment framework;

• Evaluating and implementing measures to reduce Our carbon footprint as much as possible. Preferably with yearly targets, that include the business model/product implications; and

• Achieving Net Zero in a reasonable time frame, compensating for the not reduced calculated emissions

Anti-slavery

We are committed to complying with anti slavery laws. While providing You with Our Product, We will follow all applicable anti-slavery and human trafficking laws, including the U.K. Modern Slavery Act 2015. We maintain a zero-tolerance policy for anti slavery policies, and may cancel Your use of the Platform if You violate this. We will also use all reasonable endeavors to ensure Our contractors comply with these policies.

Anti-harassment

We are committed to maintaining an inclusive and respectful workplace. We do not tolerate any type of harassment. Harassment based on race, gender, religion, disability, age, or any other protected characteristic is strictly prohibited. By using Our Platform, You also agree to adhere to Our values on anti-harassment. If You experience any harassment, please reach out to Our helpdesk immediately.

Anti-corruption

We are committed to the highest standards of ethics and integrity. We strictly prohibit any form of bribery, corruption, or unethical behavior in all of Our business activities.

By using Our Platform, You agree to comply with all applicable anti-corruption laws and regulations.

We maintain a zero-tolerance policy for corruption, and may cancel Your use of the Platform if You violate this.

Severability

If any provision of these Terms is held to be illegal, invalid, or unenforceable, that provision is agreed to have effect to the extent possible to reflect its original intent. The remainder of these Terms will remain valid and enforceable.

Governing Law

The formation, interpretation, and performance of these Terms and any disputes arising out of it shall be governed by the laws of England and Wales.

Dispute Resolution

The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be subject to arbitration or mediation in England and Wales, and You shall submit to the arbitration rules of such jurisdiction.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

Changes and amendments

We reserve the right to modify these Terms and any policies relating to the Platform at any time.

Continued use of the Platform after any such changes shall constitute Your consent to such changes.

Special Terms for specific users and specific features

AI Terms

1. Definitions

In this section, the following definitions apply:

"AI Agent" means an AI-powered feature within the AI Services that may autonomously or semi-autonomously execute operational tasks (as distinct from merely generating content), including without limitation automated workflows, data processing actions, and system-to-system interactions, and includes any AI Client acting on Your behalf through an AI Integration Endpoint.

"AI Services" means the features and functionalities within Our Product that utilise artificial intelligence systems, models, algorithms, tools, or platforms (whether provided by Remote or by Third Party Providers) to process data, generate Outputs, or execute tasks based on Inputs. AI Services include both user-facing AI features and AI functionalities that operate in the background as part of Our Product's core operations, and AI Integration Endpoints made available by Remote that allow AI Clients chosen by You to interact with Our Product on behalf of You or Your authorised users.

"AI Client" means any model, assistant, agent, application or service (other than the AI Services provided by Remote) that connects to an AI Integration Endpoint to send Inputs to, or receive Outputs from, Our Product, including without limitation: (a) third-party clients such as Anthropic Claude, OpenAI ChatGPT, Cursor and any other Model Context Protocol-compatible client, and any device or operating-system level assistant, agent or service that connects through App Intents, App Functions or a similar operating-system integration (including Apple Siri, Apple Intelligence and Google Gemini) (“Third Party AI Clients”); and (b) any client developed, hosted, fine-tuned, deployed, or operated by You or on Your behalf (“Your AI Client”). AI Clients are not Third Party Providers as defined below.

"AI Integration Endpoint" means any technical interface made available by Remote that enables AI Clients to access Our Product on behalf of You or Your authorised users following authentication, including without limitation the Remote MCP server made available pursuant to the Model Context Protocol specification published by Anthropic.

"Customer-Initiated AI Integration" means a connection to an AI Integration Endpoint that is established, configured and authorised by You or Your authorised user, including the connection of an AI Client to Our Product.

"Inputs" means the content, files, prompts, instructions, data, and other information You submit to the AI Services, including data made available to an AI Client through an AI Integration Endpoint at Your or Your authorised user's request.

"Outputs" means any content, recommendations, classifications, actions, or other results generated or executed by the AI Services in response to or on the basis of Inputs. Outputs include without limitation actions taken by AI Agents and content or actions generated or executed by an AI Client connected to an AI Integration Endpoint.

"Third Party Providers" means the providers of third-party AI models, tools, or services that are integrated into and power the AI Services under contracts entered into by Remote. For the avoidance of doubt, AI Clients chosen by You and connected through an AI Integration Endpoint are not Third Party Providers to Remote.

2. How Remote uses AI

Our Product and Platform incorporate AI functionalities from Third Party Providers to support features including, without limitation, AI chatbots and Agents, talent insights, expense categorisation, payroll mapping, document classification, compliance guidance, customer support, and automated workflows.

AI is embedded in many aspects of Our Platform and Product. Some AI features are directly visible and interactive (such as chatbots and assistants), while others operate in the background as part of Our Product's core data processing and operational functionality (such as document classification, data verification, automated categorisation, etc). In both cases, the processing of Your data through AI features is governed by these Terms and (a) the Data Processing Agreement between the parties when We act as processor and (b) our Privacy Policy when We act as controller.

In addition, Remote makes AI Integration Endpoints (such as the Remote.com MCP) available so that You and Your authorised users may connect AI Clients of Your choosing to Our Product. Connections through AI Integration Endpoints are Customer-Initiated AI Integrations: they are established, configured, authorised and revoked by You and Your authorised users, and they operate within the scope of permissions held by the authenticated user, including with respect to the ability to access and modify Your Confidential Information, Personal Data, and any other information stored within Our Products and accessible to You and Your authorised users, in line with user permissions. For Third-Party AI Clients, Your use of any AI Client and the processing performed by that AI Client are governed by Your agreement with the AI Client provider, not by these Terms.

3. Your responsibilities

You are solely responsible for all Input that You make available through or to the AI Services, and for ensuring that such Inputs are accurate, lawful, and appropriate.

You acknowledge and agree that Remote may share Inputs with Third Party Providers as necessary to provide You with the AI Services.

You are responsible for reviewing, validating, and verifying all Outputs before taking any action based on or in reliance upon them.

You represent that You own and/or have sufficient rights to provide Remote and its Third Party Providers with Inputs for use in accordance with these Terms.

You are solely responsible for ensuring that Your use of the AI Services and any Outputs complies with all applicable laws and regulations, including without limitation data protection, employment, anti-discrimination, and AI governance laws.

Where You enable a Customer-Initiated AI Integration, You are additionally responsible for: (a) selecting the AI Client and, (i) for Third-Party AI Clients, accepting all terms required by the provider of that AI Client, including any terms of service, privacy policy, and data processing terms, and acceptable use policy, and (ii) for Your AI Client, ensuring that such AI Client and its operation comply with applicable laws and Our Terms; (b) ensuring that only authorised users hold credentials capable of connecting to an AI Integration Endpoint, and that such credentials are scoped to the minimum permissions reasonably necessary; (c) revoking AI Client access promptly when an authorised user leaves Your organisation, when their role changes, or when the AI Client is no longer required; (d) maintaining a lawful basis under applicable data protection laws for the disclosure of Personal Data to the AI Client and for any onward processing by the AI Client; and (e) informing Your personnel and other relevant data subjects of the existence and operation of any Customer-Initiated AI Integration to the extent required by applicable law.

Your use of the AI Integration Endpoints, and any AI Client connected via them, will at all times comply with (i) the applicable AI Client provider's terms, including any terms of service, privacy policy, data processing terms and acceptable use policy (for Third-Party AI Clients); and (ii) Our Terms and applicable laws (for Your AI Client).

4. Restrictions on use

You shall not use Outputs from the AI Services for any automated decision-making or otherwise as the sole or primary basis for any decision that produces legal effects or similarly significant effects on individuals. Without limiting the generality of the foregoing, You shall not use Outputs as the sole or primary basis for:

1. recruitment, screening, filtering, or shortlisting of candidates for employment;

2. decisions relating to the terms of an employment or work relationship, including hiring, promotion, termination, task allocation, or the assignment of roles;

3. performance assessment, evaluation, or monitoring of individuals in work-related contexts;

4. decisions relating to compensation, benefits, leave entitlements, or disciplinary action; or

5. any other decision that, if taken without meaningful human oversight, would constitute use of a high-risk AI system within the meaning of applicable AI legislation.

In each case, You shall ensure that a qualified individual with sufficient authority, competence, and access to relevant information actively reviews, and retains the ability to override, any Output before a decision is finalised or acted upon.

The restrictions set out in this section apply equally to Outputs received or actions taken through any Customer-Initiated AI Integration, including Outputs generated by an AI Client and actions executed by an AI Client acting on Your behalf.

Where You use an AI Client to produce content, advice, recommendations or decisions that are presented directly to individuals (including Your candidates, employees or contractors), or to take actions related to individuals, You shall disclose to those individuals that AI is being used at the beginning of each session, in accordance with the applicable AI Client provider's transparency requirements.

5. AI Agents

Where AI Agents are available as part of the AI Services, You acknowledge and agree that:

1. all Outputs generated and actions executed by AI Agents in connection with Your account are deemed to be actions taken by You and on Your behalf, regardless of whether the AI Agent is provided by Remote, by a Third Party Provider, or by an AI Client connected through an AI Integration Endpoint;

2. You are solely responsible for configuring, supervising, and monitoring any automated or downstream processes triggered by AI Agent Outputs, and for ensuring that such processes comply with all applicable laws and regulations;

3. the restrictions on use set out in section 4 above (including the requirement for meaningful human oversight of decisions with legal or similarly significant effects on individuals) apply equally to decisions informed or executed by AI Agents; and

4. Remote does not warrant that AI Agents will operate without error, and You shall maintain appropriate safeguards and human oversight to identify and correct any errors in AI Agent actions.

6. Data usage and model training

Model training. Remote does not use any data, whether identifiable or anonymised, to train or fine-tune general-purpose AI models. Remote contractually requires its Third Party Providers not to use Your data to train or fine-tune their general-purpose AI models. Where You connect an AI Client through an AI Integration Endpoint, any training of the AI Client Provider's models is governed by Your agreement with that provider, as applicable, and not by Remote.

Data ownership. As between You and Us, Inputs and Outputs are Yours and You retain all ownership rights in them. You agree that We may use Inputs and Outputs as necessary to provide Our Product to You. Separately, You acknowledge and agree that We may use anonymised and aggregated data derived from Inputs and Outputs, which does not identify You or any individual, to improve, develop and promote Our Product.

Personal data. You acknowledge and agree that We may process personal data in connection with Your use of the AI Services to deliver Our Product, in compliance with Your instructions and applicable law. Details of such processing, including any anonymisation of personal data, are set out in Our Data Processing Addendum when We act as processor and in our Privacy Policy when we act as controller.

6.1 Additional terms for AI Integration Endpoints

Where You establish a Customer-Initiated AI Integration:

1. You are the controller (or, where applicable, the processor acting on the instructions of Your customer) for the disclosure of Personal Data to the AI Client and any onward processing by the AI Client;

2. Remote is not a party to Your relationship with any AI Client provider and does not engage the AI Client provider as a sub-processor; and

3. Remote makes no representation regarding any AI Client provider's data handling practices, all of which are governed by Your agreement with that provider.

7. Third Party Providers

The AI Services incorporate tools, models, and functionality provided by Third Party Providers. Remote is not liable for the unavailability of any Third Party Provider's services. Remote is not responsible for the unavailability of any AI Client.

8. Transparency and notification

Remote shall ensure that content generated by the AI Services is identifiable as artificially generated or manipulated in accordance with applicable transparency legal requirements to the extent such requirements apply to the relevant AI feature and are in force.

Where You or Your personnel interact directly with an AI system within Our Product (including chatbots, assistants, AI Agents or other conversational AI features), Remote shall inform the user that they are interacting with an AI system, unless this is obvious from the circumstances.

Where AI content is generated by an AI Client through a Customer-Initiated AI Integration, the obligation to label or disclose the artificial nature of that content rests with You and the AI Client provider, as applicable, in accordance with applicable transparency requirements.

9. Human oversight

The AI Services are designed as decision-support and operational assistance tools. No AI feature within Our Product is intended to make, or makes, automated decisions with legal or similarly significant effects on individuals without human intervention.

Without prejudice to section 4 above, You are responsible for maintaining appropriate human oversight over any processes that incorporate Outputs from the AI Services, and for ensuring that no automated decision-making takes place in reliance on AI Outputs where such decision-making would be prohibited or restricted under applicable law. You are solely responsible for all decisions You make based on any use of the AI Services or Outputs.

10. Disclaimers

Without limiting the disclaimers set forth elsewhere in these Terms, all Outputs (including AI Agent actions) are provided "as is" and "with all faults." Remote makes no representations or warranties of any kind with respect to any Outputs, including as to accuracy, completeness, reliability, or fitness for any particular purpose. Outputs may be inaccurate, incomplete, biased, or misleading ("hallucinations"). You assume all risks associated with Your use of the AI Services and any Outputs.

Outputs may be generated using third-party AI models, including AI Clients, and may be subject to the limitations of such models. Remote does not guarantee the originality, accuracy, or non-infringement of Outputs.

Remote does not guarantee that Your use of the AI Services or any Outputs will comply with applicable laws and regulations, or that future laws and regulations will not affect Your use thereof.

Where Outputs are generated by an AI Client connected through a Customer-Initiated AI Integration, those Outputs are produced by the AI Client provider and not by Remote. Remote does not control the AI Client's prompts, models, training data, system instructions, actions, or output filters, and Remote disclaims all warranties (express, implied, statutory or otherwise) in respect of such Outputs to the maximum extent permitted by applicable law. Remote is not responsible for any errors, omissions, biases, hallucinations, infringements, or other defects in Outputs generated by an AI Client.

The general availability of any AI Integration Endpoint does not constitute a representation by Remote that the AI Integration Endpoint is fit for any specific use case or business purpose, or will operate uninterrupted or error-free, and the disclaimers in this section apply equally to AI Integration Endpoints made available on a generally available basis.

11. AI Services are not professional advice

AI Services provide data-driven insights, recommendations, and operational assistance for informational purposes only. AI Services are not a substitute for professional judgment or qualified professionals, including HR specialists, legal advisers, tax advisors, compliance experts, or other qualified professionals. You remain solely responsible for: (i) verifying the accuracy and applicability of any Outputs before relying on them; (ii) ensuring that decisions based on Outputs are made by qualified individuals with appropriate authority and expertise; and (iii) seeking professional advice where required by applicable law or where the complexity or significance of a matter warrants it.

12. Indemnification

You shall indemnify, defend, and hold harmless Remote and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

1. Your Inputs, including any allegation that such Inputs infringe or violate any third party's intellectual property, privacy, or data protection rights;

2. any decision or action taken by You on the basis of Outputs (including Outputs from any third-party AI tools integrated into Our Product, such as Apriora, and Outputs generated by an AI Client connected through an AI Integration Endpoint);

3. Your use of the AI Services in breach of these Terms or in violation of applicable law;

4. any employment-related claim brought by a third party (including Your employees or contractors) arising from Your reliance on AI-generated Outputs;

5. Your enablement, configuration, use or misuse of any AI Integration Endpoint or any Customer-Initiated AI Integration, including (i) any unauthorised access resulting from Your failure to revoke AI Client credentials promptly, (ii) any breach by You of an AI Client provider's terms of service, privacy policy, data processing terms, acceptable use policy, or other terms, or, for Your AI Client, any non-compliance of that AI Client with applicable laws or Our Terms, and (iii) any claim brought by a data subject relating to disclosure of their personal data to an AI Client where You did not have a lawful basis for that disclosure under applicable data protection laws; and

6. any claim brought against Remote by an AI Client provider, directory operator or partner programme (including Anthropic in connection with the Anthropic Software Directory) arising from Your use of an AI Integration Endpoint or from any Customer-Initiated AI Integration.

13. Limitation of liability

Remote shall not be liable for any losses, damages, or claims arising from (a) decisions or actions taken on the basis of AI-generated Outputs or AI Agent actions; (b) the accuracy, completeness, reliability, or fitness for purpose of any Outputs; or (c) Your use of outputs from third-party AI tools integrated into Our Product (including Apriora), including any claims related to the accuracy, legality, compliance, or consequences of such outputs.

Remote is further not liable for any losses, damages, or claims arising from: (d) the operation, availability, accuracy, security or data handling of any AI Client, including any loss of or damage or modification to Your data resulting from your use of an AI Client or Customer-Initiated AI Integration; (e) actions taken by an AI Client through an AI Integration Endpoint within the scope of credentials issued by You; or (f) any AI Client provider's breach of its agreement with You. Liability arising from the operation of the AI Integration Endpoint itself (as distinct from the AI Client) shall be subject to the General Cap and, where applicable, Super Cap set out in the Terms of Service.

14. Acceptable use of AI Integration Endpoints and AI Services

14.1 Authentication. You and Your authorised users shall only access an AI Integration Endpoint via the authentication mechanisms made available by Remote (including OAuth 2.0 or 2.1, as applicable), or, for an AI Integration Endpoint exposed through a mobile operating system such as App Intents or App Functions, invocation within the authenticated on-device session of the relevant authorised user, as applicable). You have no right to access or integrate Our Products with any AI Client, except where we have made available an AI Integration Endpoint, and shall not share, embed or otherwise expose AI Client credentials in shared documents, code repositories or other locations from which they may be accessed by unauthorised parties.

14.2 Permitted use. You shall use AI Integration Endpoints only for the purposes for which Our Product is provided to You under the Terms and within the scope of permissions held by the authenticated user. You shall not use, or permit any AI Client to use, an AI Integration Endpoint to: (a) circumvent any contractual limit including without limitation and where applicable, usage limits or pricing, jurisdictional restrictions or scope of service; (b) extract, scrape or replicate data from Our Product for the purpose of training any AI model or building a competing service; (c) make automated requests at a volume or frequency that may degrade the performance of Our Product or the experience of other customers; (d) probe, scan or test the vulnerability of an AI Integration Endpoint other than as expressly permitted by Remote; (e) attempt to access data of other Remote customers or users; (f) engage in jailbreaking, prompt injection, or otherwise inject content into Inputs that is designed to coerce, manipulate, bypass guardrails, or direct an AI Client (including Claude) into calling external software, tools, databases or resources that the authenticated user has not requested, or to pull behavioural instructions from external sources; or (g) access an AI Integration Endpoint from any country or region not supported by the applicable AI Client provider.

14.3 Tool descriptions and behaviour. For Your AI Client, You shall not configure that AI Client to (a) issue instructions through the AI Integration Endpoint that are inconsistent with the natural language descriptions Remote publishes for the available tools, or (b) coerce other software components to call the AI Integration Endpoint other than at the direction of an authorised user.

14.4 Suspension. Remote may suspend access to an AI Service or AI Integration Endpoint, or block specific AI Clients from connecting, where Remote reasonably believes that: (a) the AI Service or AI Integration Endpoint is being used in breach of this section or of applicable law; (b) suspension is necessary to protect the security or integrity of Our Product or the data of other customers; or (c) Remote is required to do so in order to comply with the rules of any directory or partner programme through which the AI Service or AI Integration Endpoint is made available. Where reasonably practicable, Remote will give prior notice of suspension; where prior notice is not practicable, Remote will give notice as soon as reasonably possible after suspension.

14.5 Directory and partner programme requirements. Where the AI Service or AI Integration Endpoint is made available through a directory or partner programme operated by an AI Client provider or an industry organisation (such as Anthropic's software directory for Model Context Protocol servers), Remote may be required by the operator of that programme to maintain certain technical, security, transparency and content standards. Remote will use reasonable endeavours to comply with any such requirements that affect the operation of the AI Service or AI Integration Endpoint, but Remote's ability to continue offering an AI Service or AI Integration Endpoint through any particular programme depends on the rules of that programme and is not guaranteed by these Terms.

14.6 No service-level commitment. The availability of AI Integration Endpoints is offered on a reasonable-endeavours basis and is not subject to the service level commitments (if any) applicable to other parts of Our Product, unless expressly agreed in writing. The Service Availability commitment set out in the Terms of Use does not apply to the AI Integration Endpoints.

14.7 Cost. Remote reserves the right to require payment of fees for your use of the AI Services.

14.8 Modifications. Remote may at any time add, remove, modify, deprecate, restrict or replace any AI Integration Endpoint, any tool exposed through an AI Integration Endpoint, the natural language descriptions Remote publishes for the available tools, the authentication mechanisms required, the rate limits applied, and any other technical, operational or security parameter applicable to the AI Integration Endpoints. Remote will use reasonable endeavours to provide advance notice of material changes, but the absence of notice shall not constitute a breach where the change is required for security, compliance, or directory or partner programme rules. Continued use of an AI Integration Endpoint following any modification constitutes acceptance of that modification.

14.9 Survival. Any provision of these Terms of Use which by its nature is intended to survive termination of Your access to AI Services and AI Integration Endpoints shall so survive.

Contractors

If You are a contractor of Our Client registered on the Platform, You authorize Us to digitally send You any document required to be shared with You under local tax regulations and applicable law, at any time in the period in which You use Our Product.

Users of Remote Recruit (also known as Remote Talent)

You grant Us a worldwide, fully paid, non-exclusive, transferable, and sublicensable right and license to use, copy, reproduce, modify, reformat, distribute, perform, share and display Your content You submit on the Platform, including but not limited to, Your profile or Your job posting (as applicable).

You grant us the right to use Your content to make recommendations in order to provide the services, including candidate or job recommendations. If You are a candidate, we recommend keeping Your profile information accurate and up-to-date to enhance the accuracy and relevance of the recommendations provided.

If You are a candidate using Remote Recruit, You acknowledge that:

1. Some job listings on Remote Recruit are submitted by third-party employers. We do not guarantee, endorse, or verify the accuracy, completeness, or real-time availability of any role or the reliability of any employer;

2. The hiring and application process for any role listed on Remote Recruit is managed directly by the respective employer. We are not responsible for, nor do We have any control over, the selection process, interviews, or any decisions made by employers;

3. If You choose to apply to a role listed on Remote Recruit , Your personal data will be processed in accordance with the employer’s privacy policy and shared with the employer;

4. We may use artificial intelligence for various purposes to deliver Our Product. This could include:

• To enhance Your user experience and keep Our site secure and safe;

• To evaluate, Your match for any role listed on Remote Recruit . This could include building a profile based on Your skills and Your ideal remote setup, smart filtering and pre-filtering jobs for You;

• To review the Input You upload on Our Platform to ensure it meets our quality and formatting standards;

• To better match Your profile with jobs based on deeper insights from Your profiles and preferences;

• To analyze past hiring patterns and Your performance to enhance matching accuracy;

• To screen any reviews You share with us to ensure they do not contain confidential or harmful information; and

• To prevent and detect a breach in Our Terms or other fraudulent activities to keep Our Platform safe.

Third-Party AI Interview Tool - Apriora

We may provide You access to Apriora’s AI interview tool. If You choose to access this tool, You will be redirected to Apriora’s independently owned and managed website. Please note that Apriora’s AI interview tool may involve automated decision-making processes.

Your use of Apriora’s AI interview tool is subject to Apriora’s terms and privacy policy, which You are responsible for reviewing. If You do not agree to abide by the Apriora's terms, You are not authorized to use Apriora's AI interview tool.

Your use of Apriora’s AI interview tool is entirely optional.

We disclaim any responsibility for Apriora’s functionality, outputs, or compliance with applicable laws.

Although automated decisions may be made based on your Input, such decisions will be limited in terms of legal effect or significance to You, unless (i) you gave Us explicit consent, (ii) it is necessary for entering into a contract, or (iii) applicable law authorizes Us to do so. Also, be assured that the ultimate decision regarding Your recruitment or matching will always be made by humans. While matching algorithms are used in identifying potential candidates or job matches, AI Services will not substantially assist with making the final selection or be responsible for making the final selection. Human oversight and the capacity to override automated recommendations are integral components of the system.

Platform Cookies

We use 'cookies' to monitor content and user activity. Some 'cookies' are necessary for Our services and analytics to improve the Platform.

Analytics enhance user and customer value, aiding issue resolution, misuse prevention, and assessing Product impact. They are vital for measuring the effect of Our roadmap, decisions, and integrations with third-party systems. While optional for general visitors, some 'cookies' are required for authenticated users.

For detailed information about cookies and which types of cookies We use, please read Our cookie policy.

Your privacy and personal data processing

We respect privacy and strive to protect Your personal data. We are subject to Regulation (EU) 2016/679 (GDPR) and process personal data in compliance with it and any other applicable data protection laws. Our Platform users are ‘data subjects’ and have data subject rights under the GDPR. We act as a processor or controller depending on the Product We provide.

When necessary to transfer personal data outside the European Economic Area (EEA), We act in compliance with Chapter V of GDPR. More information on how We process personal data is available in Our Privacy Policy.

Products

Based on the Product We provide via the Platform, We may collect and process different categories of Your personal data.

You are employed by a Remote entity

If You are in an employment relationship with a Remote entity and are registered on Our Platform as an employee, We are responsible for Your personal data on Our Platform as a controller.

Read more about how We process personal data in Our Privacy policy including why We disclose Your personal data, such as transfers to third countries, Our retention period, and how to exercise Your data subject rights.

You are employed by Our client

If You are registered on Our Platform as an employee hired by Our client , We are authorized by Your employer to process Your personal data via Our Platform as a processor. We cannot respond to Your requests for exercising Your data subject rights under GDPR or other rights under any applicable data protection laws. Please address such requests directly to Your employer.

You are registered on Our Platform as contractor

If You are registered on Our Platform as contractor, We are authorized by the company that invited You to Our Platform to process Your personal data via Our Platform as a Processor. We cannot respond to Your requests for exercising data subject rights under GDPR or other rights under any applicable data protection laws. Please address such requests directly to the company.

You are using Freelancer Hub

If You are using Our Freelancer Hub as a freelance contractor, We are processing Your personal data as a controller under GDPR. Read more about how We process personal data in Our Privacy policy.

You are using Contractor Management Protect as contractor

If You are engaged in Our Contractor Management Protect (CMP) service as a contractor, We are processing Your personal data as a controller under GDPR. Read more about how We process personal data in Our Privacy policy.

You are using Remote Talent

If You are using Remote Talent (remote.com/jobs), information about how We process Your personal data can be found in Our Privacy policy.

You are using Perform

If You are invited by Your employer or a company to use Perform, We are authorized by Your employer or the company to process Your personal data via Our Platform as a processor. We cannot respond to Your requests for exercising Your data subject rights under GDPR or other rights under any applicable data protection laws. Please address such requests directly to Your employer or company.

Survival

Any provisions in these Terms which are intended to remain in force on or after the termination of these Terms or Your account, will continue to remain in full force, including, but not limited to obligations with respect to intellectual property rights, indemnification, limitation of liability, confidentiality, obligations under the Sanctions, Export Controls, and Restricted Access provision, and any surviving terms under Third Party terms (such as, without limitation, the iOS App Terms).