HCM & Global Payroll Onboarding Consultant

What this job can offer you

As a Global Payroll & HCM Onboarding Consultant, you will own the end-to-end project delivery for enterprise-level Global Payroll & HCM Implementations, ensuring structured, predictable implementation journeys for our most complex, multi-country customers. You will partner with our customers to ensure an exceptional onboarding experience and solutions delivery. You will leverage deep knowledge of Remote’s Global Payroll & HCM product as well as maintain a strong commitment to the customer experience. You will be the key driver of the successful implementation and exceptional client experience.

What you bring

• Project management experience in B2B SaaS implementations
• Deep knowledge & experience with Enterprise Payroll, HRIS, or HCM implementations preferred
• Demonstrated ability to manage technical projects and translate client requirements into product solutions.
• PMP, Agile, or similar project management certification preferred, but not required
• Expertise in formal project management methodologies (Agile, Waterfall, or hybrid)
• Proven track record managing multi-country, multi-product implementations
• Strong stakeholder management and communication skills across technical implementers, CSMs, Product, Engineers, Vendors, and various Customer stakeholders
• Experience managing complex implementations involving multiple products (Global Payroll, PEO, HRIS, EOR, CM)
• Excellent scope management and change control capabilities
• Strong risk and dependency management skills
• Ability to drive accountability and clear ownership across all workstreams
• Experience with enterprise customer expectations and governance models
• An analytical mindset with great problem-solving abilities
• Ability to succeed in a fast-paced, international work environment with a passion for making an impact
• Team player with the ability to work independently, autonomously and take ownership and responsibility of complex projects
• A Customer-Care oriented mindset and ability to build strong client relationships at the executive level
• Excellent written and verbal communication skills for executive-level reporting and presentations
• Proficient in project management tools (Monday.com experience preferred)
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously
• You write and speak fluent English
• Not required but is considered a plus if you have working knowledge of: Notion, Slack, Zendesk, Monday.com and Salesforce

Key Responsibilities

• Own end-to-end project delivery for enterprise level Global Payroll & HCM implementations, including services and integrations.
• Define and manage project scope, timelines, and deliverables for complex, multi-country and multi-product implementations.
• Partner with clients to gather and analyze their needs and requirements and develop and maintain comprehensive project plans with defined milestones and success criteria.
• Apply formal project management methodologies (Agile, Waterfall, or hybrid) to ensure structured delivery.
• Coordinate across technical implementers, CSMs, payroll operations, vendors, and customers
• Provide guidance and training to customer teams on HCM & Global Payroll functionalities, best practices, and system usage.
• Develop and deliver customized client documentation, training materials, and user guides to support client teams in system adoption and usage.
• Establish clear communication cadence and escalation paths with customers.
• Manage risks, dependencies, and stakeholder communications proactively.
• Drive accountability and clear ownership across all workstreams and team members.
• Define scope of implementation and scope of services to be delivered upfront.
• Implement change management processes to handle scope adjustments professionally.
• Manage implementations involving multiple services: integrations, custom GLs, reporting, and multiple Remote products.
• Conduct regular status meetings and provide executive-level reporting to customers and internal stakeholders.
• Identify and mitigate project risks before they become escalations.
• Ensure realistic project timelines with proactive dependency management.
• Facilitate handover process from implementation to ongoing BAU supporting teams.
• Drive customer satisfaction (CSAT) improvement during the implementation phase.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely and transparent fashion.
• Establish and maintain positive customer working relationships at the executive level, successfully contributing to high customer retention rates.
• Provide professional project governance aligned with enterprise customer expectations.
• Document implementation processes and best practices for continuous improvement.
• Maintain confidentiality of all customer and company information.
• Help in the creation and maintenance of project management documentation and templates.
• Collaborate with Product and Engineering teams to provide feedback on implementation challenges.
• Support clients in change management activities, including user communication, stakeholder engagement, and post-implementation support.

Practicals

• You'll report to: Senior Manager, Onboarding Consultants
• Direct reports: No direct reports
• Team: Global Implementation Services
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; UKI & Portugal
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with Team Manager
3. Interview with Future Direct Manager
4. Interview with Director, Global Payroll Implementation & Experience
5. Interview with Senior Director, Global Product Implementations
6. Interview with Bar Raiser
7. Prior employment verification check

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