Transforming fragmented payroll into a single source of truth with Remote

Especially when it comes to managing a global workforce. 

Founded in 2016, this innovative SaaS company, headquartered in the Netherlands and incorporated in the U.S., provides cutting-edge point-of-sale, online ordering, and delivery management solutions that empower local restaurants to compete with industry giants. 

Already leveraging Remote’s Employer of Record (EOR) services to support its distributed team, the company aimed to simplify its operations further by consolidating its entity-based payroll onto the Remote platform. This move was driven by a clear goal: streamline processes, enhance cost transparency, ensure compliance, and create a standardized payroll experience for its global employees.

As a privately held organization, the company faced several payroll challenges requiring a solution that offered efficiency, compliance, scalability, and consolidation:

• Disjointed payroll systems: The company managed 124 EOR employees across 26 countries through Remote’s platform, alongside 420 team members directly employed by its entities in the Netherlands and the USA. These employees were handled by two separate in-country payroll providers, forcing the company to juggle multiple platforms, systems, and time zones.

• Lack of data transparency: Without a centralized payroll system, the company struggled with monthly data accuracy and efficiency, often resorting to error-prone manual workarounds. Year-end tax and compliance reporting was particularly challenging, increasing the risk of inaccuracies, late filings, and potential fines.

• Inconsistent expense logging and time tracking: Lack of standardization led to confusion, complicated expense reconciliation, and created inconsistencies in attendance records, increasing administrative burdens and compliance challenges.

• Multiple workforce management providers: Relying on different workforce management providers across regions added complexity to payroll operations. It was an inefficient juggling act that undermined operational efficiency and made maintaining consistency even more challenging.

• Inefficient processes: The varied processes for managing entity-based employees, EOR staff, and contractors caused inefficiencies in data consolidation. These inconsistencies not only complicated compliance but also posed challenges as the company continued to grow.

By consolidating its Netherlands and U.S. payroll operations with Remote, the company was able to fully leverage its established relationship with dedicated customer care, account management, and customer success teams. These trusted points of contact, already well-versed in international hiring, compliance, local labor laws, and payroll operations for EOR employees, extended their expertise to support direct employee payroll needs, ensuring continuity and consistency across the board. 

Additionally, the HR and finance teams gained the following advantages:

• Comprehensive global payroll solution: Integrated into Remote’s broader capabilities, Remote Payroll streamlines global payments and compliance management in one place. The platform supports the entire workforce — direct hires, contractors, and EOR employees — while providing the scalability needed for growth— ‌while providing the scalability needed for growth.

• Automated payroll processing: Remote automates payroll calculations, tax deductions, and direct deposits, reducing manual tasks and processing errors. One-click invoice approvals expedite payroll, allowing the finance team to focus on strategic initiatives.

• Built-in compliance and local expertise: With Remote’s vertically integrated infrastructure of entities, payment networks, and in-house experts, compliance with local laws and tax norms is embedded directly into the platform. This creates a seamless, localized user experience tailored to the company’s needs.

• Integrated workforce management: Remote’s platform combines payroll with tools for workforce management, time tracking, expense management, incentive payments, global equity incentives, and contractor management. This integrated approach streamlines operations and ensures alignment across the company’s global workforce.

A key benefit of the transition was the seamless integration of the company’s BambooHR platform with Remote. Already using BambooHR to manage domestic employees, the company sought a solution that could easily scale to support global payroll. Remote’s integration with BambooHR allowed the company to expand, automate, and centralize HR processes globally, including:

• Automated employee data sync: When a new hire is onboarded in BambooHR, key data fields automatically sync with Remote, simplifying the onboarding process and reducing errors.

• Effortless employee updates: Any changes to employee information in BambooHR automatically sync with Remote, ensuring consistent, up-to-date records without manual intervention.

• Centralized PTO management: BambooHR remains the system of record for PTO. Employees can request and manage time off in BambooHR, with approved requests syncing automatically to Remote. This ensures accurate payroll processing and real-time PTO balance tracking.

Remote provided a powerful solution with cutting-edge technology and advanced payroll automation, alongside dedicated support for payroll, compliance, benefits, and HR management‌ — ‌seamlessly serving both direct and international employees. 

Notable outcomes include:

• $80,000 annual cost reduction: Achieved through streamlined vendor management

• $28,000 annual administrative savings: Gained from enhanced payroll administration efficiency

• 300+ hours saved annually: Time reclaimed by automating payroll processes and report generation.

• Centralized payroll management: Unified payroll view for direct and EOR employees across 26 countries.

• Seamless integration: Fully integrated with BambooHR. 

These metrics highlight the operational, cost and time-saving benefits of consolidating payroll through Remote, establishing a strong foundation for continued scalability.

This case study demonstrates how a unified, automation-driven payroll system can help organizations achieve a global, people-first approach to workforce management.

The results speak for themselves: streamlined workflows, faster payroll processing, error-free data management, optimized vendor relationships, and seamless third-party integrations delivered substantial time and cost savings.

By addressing the challenges of disjointed payroll systems and manual processes, Remote empowered this global SaaS leader to scale its HR and payroll operations with ease, supporting growth while delivering an exceptional employee experience.