While many of Rippling’s reviews praise its ease of use, a notable number flag poor customer support as a major weakness — citing limited availability and a tendency to prioritise upselling over resolving issues.
Remote, by contrast, is more than software: customers value the specialist, expert support we include at no extra cost, with every business assigned a dedicated contact and 24/7 support available by chat or email.
What does this mean for you and your team?
You always have a real person’s email to contact for fast, human support.
You have one point of contact throughout your journey with Remote (our customer support team has a 95% retention rate).
You, your team, and former employees can rely on rapid, efficient problem resolution.
You pay absolutely nothing extra for this level of personalised support.
How does this compare to Rippling?
Support is for admins only and unavailable directly to employees.
Access to support is only available when you’ve wired funds to Rippling.
There’s no access to support for terminated employees.
Implementation can end up costing you an extra $10,000.
Rippling’s service doesn’t even include support and advice as standard — meaning you’ll pay additional costs for legal counsel, HR advice, and more — while with Remote, first-rate support doesn’t depend on how much you pay.
