The Remote Terms and Conditions

Last updated: September 28, 2022

Overview

We understand you want to know what you can expect from us, and that is why we have drawn up these Terms and Conditions (T&Cs). We aim to be transparent, however if anything is unclear, please let us know.

Where You have agreed to other terms with Us, those terms will take precedence over these T&Cs where they conflict

These T&Cs are an agreement between Remote Europe Holding (Remote, Us, We, or Our) and You (User, You, or Your). This Agreement sets forth the general terms and conditions of Your use of the remote.com website (Platform) and any of its products or services (Services).

About Us

Remote Europe Holding BV

Apollolaan 151, Unit 439

1077AR Amsterdam

Represented by: Job van der Voort

Contact details: https://remote.com/contact-us

Entry in: Kamer van Koophandel (NL)

Registered Number: 0860597155

VAT Number: NL 860597155B01

Accounts and membership

By using the Platform and Services, You warrant and represent that You are at least 18 years of age, that you have full authority to enter into these Terms, and perform its obligations hereunder. In turn, We warrant and represent that We have full authority to perform the services under these Terms. If You create an account on the Platform, You are responsible for maintaining the security of your account and You are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of Your account. You must immediately notify us of any unauthorized uses of Your account or any other breaches of security. We will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

Because we value great relationships and transparency, the provision of our Services is subject to a compliance check (KYC), of which we may suspend or cancel your account, should we deem the check not satisfactory. You therefore warrant and represent that You are in good standing under the laws of the jurisdiction You are present, and You have not, or will You enter into any agreement that would prevent you from complying with or performing under these Terms. We may suspend, disable, or delete your account (or any part thereof) and discontinue any Services if we determine that You have violated any provision of these T&Cs, any other terms You have agreed to, or that your conduct or content would tend to damage Our reputation and goodwill. If We delete Your account for the foregoing reasons, You may not re-register for our Services. We may block Your email address and Internet protocol address to prevent further registration.

User content

We do not own any data, information or material (Content) that You submit on the Platform in the course of using the Services. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review Content on the Platform submitted or created using our Services by You. Unless specifically permitted by You, Your use of the Platform does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by You or stored in Your user account for commercial, marketing or any similar purpose. But You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of Your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, We have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

Usage restrictions

When using the Platform, You must behave lawfully and appropriately and not abuse the Platform in any way. In particular, while using the Platform and Services, You agree not to:

  • access, store, distribute or transmit viruses, malicious code, or other harmful technologies,
  • do anything that infringes the intellectual property rights of a third party,
  • create one or more accounts for commercial or illegitimate purposes,
  • reverse engineer, copy, modify, data scape, automate, or re-sell the Platform in any way, or
  • do anything unlawful, fraudulent, harmful, threatening, defamatory, discriminatory, or offensive.

Consequences

If You violate any of the above restrictions or do anything else We reasonably believe to be harmful or illegitimate, We may suspend Your access to the Platform and Services and We may subsequently terminate these Terms. Such termination shall be without liability to You.

Billing and payments

You shall pay all fees or charges to Your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Services You have subscribed for, You will be charged automatically in accordance with the terms You agreed to. If, in Our judgment, any of Your payments or transactions constitute a high-risk transaction, We will require You to provide us with a copy of Your valid government-issued photo identification, and any other additional documents required by Us, to verify compliance. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order You place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that We make a change to or cancel an order, We may attempt to notify You by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Payment services for contractors are powered by our partner, Stripe, whose licenses can be found here and by Wise, whose licenses and coverage can be found here.

Accuracy of information

Occasionally there may be information on the Platform that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Platform or on any related Services are inaccurate at any time without prior notice (including after You have submitted Your order). We undertake no obligation to update, amend or clarify information on the Platform including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Platform should be taken to indicate that all information on the Website or on any related Services have been modified or updated.

Backups

We perform regular backups of the Platform and Content and will do our best to ensure completeness and accuracy of these backups. In the event of a hardware failure or data loss, We will restore backups automatically to minimize the impact and downtime.

Links to other websites

Although this Platform may link to other websites, We are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated otherwise. We are not responsible for examining or evaluating, and we do not warrant the offerings of any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which You access through a link from this Website. Your linking to any other off-site websites is at Your own risk.

Prohibited uses

In addition to other any other terms agreed to, You are prohibited from using the Platform, Content, or Services: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services and Platform or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Services or any related website for violating any of the prohibited uses unconditionally.

Disclaimer of warranty

You agree that Your use of our Platform and Services is solely at Your own risk. The Platform and Services and information obtained through the Platform are provided on an “as is” and “as available” basis. We do not provide tax, legal, or accounting advice and are not permitted to engage in the practice of law. We do not act as your attorney, and information given by Us is made for informational purposes only and is not a substitute for the advice of an attorney if such is needed to make decisions about compliance with applicable laws. We take every reasonable effort to ensure our Services are provided to reflect our best understanding of compliance matters related to employment, the information on the platform is not legal advice and is not guaranteed to be correct, complete, or up-to- date.

We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet Your requirements, or that the Services will be uninterrupted, timely, secure, or error-free; nor do We make any warranty as to the results that may be obtained from the use of the Services or as to the accuracy or reliability of any information obtained through the Services or that defects in the Services will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Platform and Services is done at Your own discretion and risk and that You will be solely responsible for any damage to Your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Services or any transactions entered into through the Services. No advice or information, whether oral or written, obtained by You from Us or through the Services shall create any warranty not expressly made herein. You are advised to consult with an attorney, tax advisor, or accountant before accepting these Terms & Conditions.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will We, Our affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Remote, has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Our and Our affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to any amounts actually paid by You to Us for the one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate You for any losses or fails of its essential purpose.

Service availability

We shall make the functionality of the Platform available to You pursuant to this agreement, and shall use commercially reasonable efforts to always make the Platform available, except for: (i) Scheduled Downtime (of which We shall, to the extent practicable, schedule so as not to adversely affect You); and (ii) as set forth in these T&Cs. We warrant that the Platform shall have an uptime of not less than 99.5% per month (resulting in a downtime of not more than 0.5% per month) (Service Availability). You shall bring forth any claim of excessive downtime by submitting the details of such downtime for our reference. We must receive such claims by the end of the calendar month, following the month in which the alleged downtime occurred. After Our investigation of such claims, should We determine We have not met the uptime requirement set forth herein, You may, as the exclusive remedy, be entitled to credit of which the issuance shall remain at the discretion of Remote. Any credit shall only be reflected as part of any management fees paid for the Services. We may, at our own sole discretion, announce additional performance targets for the Platform, and shall use commercially reasonable efforts to meet those targets. It is agreed that the additional performance targets may be amended by Remote at any time and at its sole discretion and that a failure of Remote to meet those targets shall not entitle You to a refund of any fees paid under any agreement with Remote or any Addendum thereto.

Our Sustainability Commitment

We have the intention to combine economic success with ecological, human, governance, and social sustainability success. In this context, We are committed to evaluating our business practices and taking responsible action in regards to its environmental, social, and corporate governance (ESG) implications.

Therefore, We are committing to:

  • Measuring the carbon footprint of our business activities by using an appropriate assessment framework.
  • Evaluating and implementing measures to reduce our carbon footprint as much as possible. Preferably with yearly targets, that include the business model / product implications.
  • Achieving Net Zero in a reasonable time frame, compensating for the not reduced calculated emissions.

Severability

All rights and restrictions contained in these T & Cs may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render these T&Cs illegal, invalid or unenforceable. If any provision or portion of any provision of these T&Cs shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of these T&Cs and any disputes arising out of it shall be governed by the laws of England and Wales. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be subject to arbitration or mediation in England and Wales, and You shall submit to the arbitration rules of such jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify these T&Cs and any policies relating to the Platform or Services at any time. Continued use of the Platform after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that You have read these T&Cs and agree to all its terms and conditions set out. By using the Platform or its Services You agree to be bound by the T&Cs. If You do not agree to abide by the terms of these T&Cs, You are not authorized to use or access the Platform and its Services.

Contact us

For inquiries or requests, please contact us at help@remote.com.