Overview
This is an agreement between Remote Europe Holding B.V (Remote, We, Us, Our), and the User (User, You or Your), setting out the general Terms of Your use (Terms) of the remote.com website (Platform), and any of Our products or services (Product).
Where other terms for services have been agreed with Us, those terms shall take precedence over these Terms, where they conflict.
Remote Europe Holding B.V.
Address: Kraijenhoffstraat 137A,1018RG, Amsterdam, the Netherlands
Represented by: Job van der Voort
Entry in: Kamer van Koophandel
Registered Number: 0860597155
VAT Number: NL 860597155B01
Contact Information
email: help@remote.com
Accounts and membership
By using the Platform and Products, You warrant and represent that You are at least 18 years of age, that You have full authority to enter into these Terms, and perform Your obligations. In turn, We warrant and represent that We have full authority to perform the services under these Terms. If You create an account on the Platform, You are responsible for maintaining the security of Your account and You are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of Your account. You must immediately notify Us of any unauthorized uses of Your account or any other breaches of security. We will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
Because We value great relationships and transparency, the provision of Our Services is subject to a compliance check (KYC), following which We may suspend or cancel Your account, should We deem the check not satisfactory. You therefore warrant and represent that You are in good standing under the laws of the jurisdiction in which You are present, and/or using the platform, and You have not, or will You enter into any agreement that would prevent You from complying with or performing Your obligations under these Terms. We may suspend, disable, or delete Your account (or any part thereof) and discontinue any Services, if we determine that You have violated any provision of these Terms, any other terms You have agreed to, or that Your conduct or content would damage Our reputation and goodwill.
User content
Your submitted content:
Isn't owned by Us.
You are responsible for its accuracy, legality, and ownership.
If You submit Your personal data or of other individuals, We do not own it. We will only process it as described in Our privacy policy, and in the privacy and data processing section of these Terms.
Usage restrictions and prohibited use
When using the Platform, You agree not to:
Store, distribute or transmit viruses, malicious code, or other harmful technologies- that will in any way will affect the functionality or operation of the Platform;
Do anything that infringes or violate Our intellectual property, and intellectual property rights of a third party;
Create one or more accounts for other commercial or illegitimate purposes;
Reverse engineer, copy, modify, data scape, automate, or re-sell the Platform in any way;
Do anything unlawful or illegal, fraudulent, harmful, threatening, defamatory, discriminatory, or offensive and as such negatively impact Yours or Our public image;
Solicit others to perform or participate in any unlawful acts;
Violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
Submit false or misleading information;
Spam, phish, pharm, pretext, spider, crawl, or scrape;
Use the Platform for any obscene or immoral purpose; or
Interfere with or circumvent the security features of the Platform or any related website.
Violate our Abusive Customer Behaviour Policy available here
Consequences (of any violation to these Terms)
If You violate any of the above restrictions or do anything else We reasonably believe to be harmful or illegitimate We may suspend Your access to the Platform, and We may subsequently terminate these Terms. Such termination shall be without liability to You.
We may suspend, disable, or delete Your account (or any part thereof) and discontinue any access to any of Our Products, if We determine that You have violated any provision of these Terms, any other terms You have agreed to with Us, or that Your conduct or content would damage Our reputation and goodwill.
If We delete Your account for the foregoing reasons, You may not re-register for Our Services.
We may block Your email address and Internet protocol address to prevent further registration
Billing and payments
You shall pay all fees or charges to Your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Product You have requested, You will be charged automatically in accordance with the terms You agreed to. If, in Our judgment, any of Your payments or transactions constitute a high-risk transaction, We will require You to provide us with a copy of Your valid government-issued photo identification, and any other additional documents required by Us, to verify compliance with applicable laws, policies and procedures. We reserve the right to change Products and Product pricing at any time.
We may, in Our sole discretion, limit or cancel access to Products purchased per person or entity. These restrictions may include Products requested by or under the same customer account, the same credit card, and that uses the same billing and/or shipping address. In the event that We make a change to or remove a Product, We will notify You by the e-mail and/or billing address/phone number listed on the Platform or provided at the time the Product was requested.
If You are a user using Our payment services, and it is required as part of the Product You avail from Us, You hereby authorize Us to act and hold ourselves out to be Your payment collection agent (“Payment Collection Agent”), and to hold and receive funds on Your behalf, for the limited purpose of facilitating payments for services You may provide to other entities on or off the Platform (“Service Recipients”).
In the capacity of Your Payment Collection Agent, in Our contract management product, Our role shall be limited to transferring payments received from Your Service Recipients to Your designated account(s) either directly, or through its payment partners, and its obligation to pay You is subject to and conditional upon successful receipt of such payments from the Service Recipients. We shall not be liable for any acts or omissions by You in the performance of Your services to Service Recipient, or any unpaid or disputed fees arising out of disputes between You and the Service Recipient.
The receipt of funds by Us from Service Recipients on Your behalf, shall be considered and deemed for all purposes to be full and complete payment of funds to You, and Service Recipients shall be relieved of any and all risk of loss immediately upon payment to Remote, as if Service Recipients had delivered funds directly to You.
You shall advise Service Recipients that payments to Remote will be deemed payment directly to You and will discharge Service Recipients of all payment obligations to You by the amount of the payment received by Us.
Upon receipt of funds from Service Recipients by Us on Your behalf, We shall contemporaneously issue a receipt or confirmation to Service Recipients acknowledging such receipt of funds, and confirming that such receipt is deemed payment to You, and that the Service Recipient shall be relieved of all risk of loss arising from the subsequent transfer of such funds to You. Payment services for contractors are powered by Our partner, Stripe, whose licenses can be found here and by Wise, whose licenses and coverage can be found here.
Payment services (for customers outside the US) for Our Payroll Product are powered by Nium **whose licenses and coverage can be found at https://www.nium.com/licenses. **You will be prompted to accept **Nium’s Terms and Conditions **here during Your on-boarding. For payments made out of the UK, the electronic money accounts and related payment services are provided by Nium Fintech Limited. Nium Fintech Limited is a company registered in England with company number 09039850, authorized and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 901024.). For payments made out of the EU, the electronic money accounts and related payment services are provided by UAB Nium EU. UAB Nium EU is a company registered in Lithuania with company number 304548794, is authorized as an electronic money institution (License No. 14 issued on 29 September 2017 by the Bank of Lithuania).
Accuracy of information and backups
Occasionally there may be information on the Platform that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information. We undertake no obligation to update, amend or clarify information on the Platform including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Platform should be taken to indicate that all information on the Website or on any related Product have been modified or updated.
We will not be liable for any acts or omissions by You, including processing of payments to You on the basis of inaccurate information on Your account, or any damages of any kind incurred as a result of such acts or omissions.
Also, We regularly back up the Platform and its Content and will do Our best to ensure completeness and accuracy. If there's a hardware issue or data loss, we'll automatically restore backups to minimize disruptions.
Links to other websites
While this Platform may have links or application programming interfaces (APIs) that provide ways to access other websites, We don't imply approval or association nor do We warrant association unless stated.
We are not responsible for others' offerings, products, services, actions, or content.
Your use of external websites is at Your own risk. Review their terms and conditions.
Disclaimer of warranty
Using Our Platform is at Your own risk. It is provided 'as is' and 'as available'.
We do not offer legal, tax, or accounting advice, and are not permitted to engage in the practice of law.
Our information isn't a substitute for attorney or professional advice.
We strive for accuracy, but the information We provide isn't guaranteed to be correct, complete or up-to-date. We don't promise any specific results, and We disclaim all warranties, including implied ones like merchantability.
We make no warranty that Products requested on the Platform will meet Your requirements, or that Products requested will be uninterrupted, timely, secure, or error-free; nor do We make any warranty as to the results that may be obtained from the use of the Platform and Products or as to the accuracy or reliability of any information obtained through the Platform and Products or that defects in the Platform and Products will be corrected.
We can not guarantee uninterrupted, secure, or error-free Products.
You are responsible for any data downloaded and is done at Your Own risk.
We make no warranty regarding any Product requested or obtained through the Products or any transactions entered into through the Products.
Any advice from Us doesn't create new warranties.
Consider consulting professionals and Your attorney before accepting these Terms.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will We, Our affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, fraud, negligence or otherwise, even if Remote, has been advised as to the possibility of such damages or could have foreseen such damages.
To the extent permitted by law, Our aggregate liability for Your use of the Platform is limited to any amounts actually paid by You to Us for the Product being used, for the one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate You for any losses or fails of its essential purpose.
Platform availability
We shall make the functionality of the Platform available to You pursuant to this agreement, and We shall use commercially reasonable efforts to always make the Platform available, except for:
(i) scheduled downtime (of which We shall, to the extent practicable, schedule so as not to adversely affect You); and
(ii) as set forth in these Terms.
We warrant that the Platform shall have an uptime of not less than 99.5% per month (resulting in a downtime of not more than 0.5% per month) (Service Availability).
You may bring forth any claim of excessive downtime by submitting the details of such downtime for Our reference. We must receive such claims by the end of the calendar month, following the month in which the alleged downtime occurred. After Our investigation of such claims, should We determine We have not met the uptime requirement set forth herein, You may, as the exclusive remedy, be entitled to credit of which the issuance shall remain at Our discretion. Any credit shall only be reflected as part of any fees paid for any Product You request on the Platform. We may, at Our own sole discretion, announce additional performance targets for the Platform, and shall use commercially reasonable efforts to meet those targets. It is agreed that the additional performance targets may be amended by Us at any time and at Our sole discretion and that Our failure to meet those targets shall not entitle You to a refund of any fees paid under any agreement with Us or any Addendum.
Our commitments
Sustainability
We have the intention to combine economic success with ecological, human, governance, and social sustainability success. In this context, We are committed to evaluating our business practices and taking responsible action in regards to its environmental, social, and corporate governance (ESG) implications.
Therefore, We have the intention to commit to:
Measuring the carbon footprint of our business activities by using an appropriate assessment framework.
Evaluating and implementing measures to reduce our carbon footprint as much as possible. Preferably with yearly targets, that include the business model/product implications.
Achieving Net Zero in a reasonable time frame, compensating for the not reduced calculated emissions
Anti-slavery
We are committed to complying with anti slavery laws. While providing You with Our Products, We will follow all applicable anti-slavery and human trafficking laws, including the U.K. Modern Slavery Act 2015. We maintain a zero-tolerance policy for anti slavery poliices, and may cancel Your use of the Platform if You violate this. We will also use all reasonable endeavors to ensure Our contractors comply with these policies.
Anti-harassment
We are committed to maintaining an inclusive and respectful workplace. We do not tolerate any type of harassment. Harassment based on race, gender, religion, disability, age, or any other protected characteristic is strictly prohibited. By using Our Platform, You also agree to adhere to Our values on anti-harassment. If You experience any harassment, please reachout to Our helpdesk immediately.
Anti-corruption
We are committed to the highest standards of ethics and integrity. We strictly prohibit any form of bribery, corruption, or unethical behavior in all of Our business activities.
By using Our Platform, You agree to comply with all applicable anti-corruption laws and regulations.
We maintain a zero-tolerance policy for corruption, and may cancel Your use of the Platform if You violate this.
Severability
Rights and restrictions contained in these Terms apply as long as they follow laws and won't make these Terms illegal, invalid or unenforceable.
If a competent court decides any part or provision of these Terms is invalid, the rest of the Terms shall stand and remain in full force and effect.
Governing law and dispute resolution
Governing Law
The formation, interpretation, and performance of these Terms and any disputes arising out of it shall be governed by the laws of England and Wales.
Dispute Resolution
The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be subject to arbitration or mediation in England and Wales, and You shall submit to the arbitration rules of such jurisdiction.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
Changes and amendments
We reserve the right to modify these Terms and any policies relating to the Platform at any time.
Continued use of the Platform after any such changes shall constitute Your consent to such changes.
Acceptance of these terms
You acknowledge that You have read these Terms and agree to all its Terms.
By using the Platform or Product requested on the Platform, You agree to be bound by the Terms.****
If You do not agree to abide by the Terms, You are not authorized to use or access the Platform and any of the Product.
Should You have been invited to the Platform by one of Our clients, and wish to terminate your account at any time, including due to a disagreement with any updates to these Terms, please reach out to the client. These Terms shall otherwise remain in effect until such client’s subscription for You terminates, or Your access to the Platform has been terminated by the client or Us.
Special Terms for specific users
Contractors
If You are a contractor of Our Client registered on the Platform, You authorize Us to digitally send You any document required to be shared with You under local tax regulations and applicable law, at any time in the period in which You use Our Products.
Users of Remote Jobs
If You are a candidate using Remote Talent, You acknowledge that:
Some job listings on Remote Talent are submitted by third-party employers. We do not guarantee, endorse, or verify the accuracy, completeness, or real-time availability of any role or the reliability of any employer,
The hiring and application process for any role listed on Remote Talent is managed directly by the respective employer. We are not responsible for, nor do We have any control over, the selection process, interviews, or any decisions made by employers.
If You choose to apply to a role listed on Remote Talent, Your personal data will be processed in accordance with the employer’s privacy policy.
Users of the Platform via API integration****
If you are using Our Products via a full or partial integration of Our API with another web platform or provider (External Provider), You agree to be bound by these Terms, and acknowledge that Your access to Our Products and Our Platform may be limited by the functionality and capabilities of the API. You acknowledge that We have no control over External Providers or the availability of External Providers. We may add or remove an External Provider at any time.
Platform Cookies
We use 'cookies' to monitor content and user activity. Some 'cookies' are necessary for Our services and analytics to improve the Platform.
Analytics enhance user and customer value, aiding issue resolution, misuse prevention, and assessing Product impact. They're vital for measuring the effect of Our roadmap, decisions, and integrations with third-party systems. While optional for general visitors, some 'cookies' are required for authenticated users.
For detailed information about cookies and which types of cookies We use, please read Our ‘cookie policy****’.
Your privacy and personal data processing
We respect privacy and strive to protect Your personal data. We are subject to Regulation (EU) 2016/679 (GDPR) and process personal data in compliance with it and any other applicable data protection laws.
Our Platform users are ‘data subjects’ and have data subject rights under the GDPR. We act as a processor or controller depending on the Product We provide.
When necessary to transfer personal data outside the European Economic Area (EEA), We act in compliance with Chapter V of GDPR. More information on how We process personal data is available in Our Privacy Policy.
Products
Based on the Product We provide via the Platform, We may collect and process different categories of Your personal data.
You are employed by a Remote entity
If You are in an employment relationship with a Remote entity and are registered on Our Platform as an employee, We are responsible for Your personal data on Our Platform as a controller.
Read more about how We process personal data in Our Privacy policy including why We disclose Your personal data, such as transfers to third countries, Our retention period, and how to exercise Your data subject rights.
You are employed by Our client
If You are registered on Our Platform as an employee hired by Our client, We are authorized by Your employer to process Your personal data via Our Platform as a processor.
We cannot respond to Your requests for exercising Your data subject rights under GDPR or other rights under any applicable data protection laws.
You are registered on Our Platform as contractor
If You are registered on Our Platform as contractor, We are authorized by the company that invited You to Our Platform to process Your personal data via Our Platform as a Processor. We cannot respond to Your requests for exercising data subject rights under GDPR or other rights under any applicable data protection laws. Please address such requests directly to Your employer. Please address such requests directly to the company.
You are using Freelancer Hub
If You are using Our Freelancer Hub as a freelance contractor, We are processing Your personal data as a controller under GDPR. Read more about how We process personal data in Our Privacy policy.
You are using Contractor Management Protect as contractor
If You are engaged in Our Contractor Management Protect (CMP) service as a contractor, We are processing Your personal data as a controller under GDPR. Read more about how We process personal data in Our Privacy policy.
You are using Remote Talent
If You are using Remote Talent (remote.com/jobs), information about how We process Your personal data can be found in Our Privacy policy.
Termination: We may, at Our sole discretion, delete or archive job posts that violate applicable law or Our Internal Policies. You or We may terminate these Remote Talent Services with no prior notice.
If you delete Content, Remote Talent will use reasonable efforts to remove it from the Service, but you acknowledge that caching or references to the Content may not be made immediately unavailable.