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Senior Customer Implementation Specialist - (Greece/Cyprus/Bulgaria)

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About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Senior Implementation Specialist, joining our Global Payroll team. In your role, you will be implementing multiple new customers onto our Remote Global Payroll solution platform with accuracy and within agreed timescales.

You will be reporting to the Director of Global Payroll Implementation & Experience.

What you bring

  • 8+ years of Global Payroll Experience.
  • 5+ years of Global Payroll Customer Implementation/On-Boarding experience with a payroll software.
  • Excellent & Proficient understanding of end-to-end payroll processes and compliance.
  • Work experience in South Eastern Europe regional payroll operations and statutory requirements for Greece, Cyprus and/or Bulgaria.
  • Excellent data management skills with high accuracy and attention to detail.
  • Experienced with on-boarding multiple large and complex customers with multiple stakeholders.
  • An analytical mindset with excellent problem-solving abilities.
  • Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.
  • Team player with the ability to work independently and take own responsibility.
  • Customer-Care oriented mind set.
  • Is a productivity geek and will constantly think of ways to improve and speed up their work.
  • Proficient in using Google Sheet or Excel.
  • Ability to work within a MacBook Pro environment
  • You understand the need and idea to work largely asynchronously.
  • You write and speak fluent English.
  • It's not required to have experience working remotely, but is considered a plus.
  • Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack, and Salesforce.
  • Not required but is considered a plus if you have working knowledge of Epsilon Net, Omegasoft and/or Paycon’s Soft1 payroll software.

Key Responsibilities 

  • Serve as a primary point of contact for large customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
  • Analyze customers’ payroll needs and provide appropriate recommendations.
  • Lead and manage the implementation of new customers from the start of the relationship, including:
    • Obtaining all required customer and employee’s payroll data information for new customer payroll set-ups per legal entity for large size customers with complex payroll requirements.
    • Configuration of Remote Global Payroll system on a customer by customer basis.
    • Coordination of parallel payroll runs and reconciliation.
    • Proficient in payroll tax reconciliation and adjustments with Year-To-Date historical records.
    • Verify payroll and tax set up is compliant with country specific government regulations.
    • Coordination and communication of payroll Go-Live.
    • Handing over an accurate payroll to our Remote Global Payroll Operations team.
  • Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner.
  • Establish and maintain positive customer working relationships, successfully contributing to high customer retention rates.
  • Provide support and training to new customers and new team members regarding Greece, Cyprus & Bulgaria payroll process and payroll compliance needs.
  • Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
  • Maintain confidentiality of all customer and employee information.
  • Mitigate risk through auditing of customer implementations by other team members.
  • Identify gaps and implement scalable solutions for maximum growth.
  • Help in the creation and maintenance of the process documentation.


  • You'll report to: Director of Global Payroll Implementation & Experience
  • Team: Global Payroll Experience - Global Payroll Implementations
  • Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; South Eastern European Countries
  • Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $30,250 USD to $102,050 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

  1. Interview with recruiter
  2. Interview with team members (no managers present)
  3. Interview with future manager
  4. Prior employment verification check 



Our full benefits & perks are explained in our handbook at As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • unlimited personal time off (minimum 4 weeks)
  • quarterly company-wide day off for self care
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

  • Bulgaria
  • Cyprus
  • Greece