Manager, Payroll Advisory Services

What this job can offer you

• The opportunity to lead a specialised team handling Tier 2 ticket escalations and advisory services for both Employer of Record (EOR) and Global Payroll clients.
• A dynamic role at the intersection of payroll operations, payroll client services, and strategic advisory support.
• The chance to drive process improvements, introduce automation, and deliver tailored payroll solutions in a fast-paced, globally distributed environment.
• Exposure to complex, multi-country payroll and employment law scenarios across diverse industries and regions.
• Collaboration with cross-functional teams to enhance product offerings and client satisfaction.
• A supportive, inclusive, and growth-oriented workplace that values innovation and personal development.

What you bring

• 5+ years of experience in payroll, payroll client services, or HR advisory roles, with at least 2 years in a leadership position.
• Expertise in global payroll, taxation, and compliance, including Employer of Record (EOR) services.
• Strong leadership and team management skills with a focus on mentoring and development.
• Ability to build strong client relationships and provide strategic solutions for complex payroll and employment scenarios.
• Proficiency in using payroll software and ticketing tools (e.g., Zendesk, ADP, Workday).
• Data-driven mindset with experience in analyzing trends and creating actionable insights.
• Writes and speaks fluent English; proficiency in additional languages is a plus.
• It’s not required to have experience working remotely, but it’s considered a plus.

Key Responsibilities

• Lead the Tier 2 team specialising in EOR and Global Payroll advisory services, ensuring high-quality and consistent delivery of solutions.
• Shape the team’s direction and strategy, defining service offerings, processes, and best practices to meet evolving client needs.
• Act as the escalation point for advanced cases, ensuring timely and accurate resolution.
• Set clear goals, monitor team performance, and foster a culture of continuous improvement.
• Develop and document best practices to streamline workflows and enhance service efficiency.
• Collaborate with Payroll Operations, Product, HR, and Legal teams to enhance the functionality and compliance of payroll client services.
• Monitor legislative and industry trends, proactively adapting the team’s services to address emerging challenges and opportunities.

Practicals

• You'll report to: Senior Global Manager, Payroll Client Services
• Direct reports: 10-12 Payroll and HR Experts
• Team: Payroll - Payroll Client Services
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly 3 hours across 3 weeks

1. Interview with recruiter
2. Interview with future manager
3. Interview with Director of Payroll Services
4. Prior employment verification check