Manager HR Operations and Advisory - Offboardings

What this job can offer you

At Remote, we're embarking on an exhilarating journey in the global employment landscape, and we invite you to be a pivotal part of it as the Manager HR Operations and Advisory - Offboardings within our esteemed Lifecycle Operations team. In this role, you'll be at the forefront, engaging directly with our valued clients while fostering collaboration with our Operations functions. Your mission: to champion client-centricity and provide unparalleled legal, human resources and advisory support, particularly in high-stakes termination scenarios. Leading a dynamic team of Employee Lifecycle Specialists, you'll navigate voluntary and intricate non-voluntary terminations across diverse countries. Your role is hands-on, allowing you to serve as both a mentor and a guide to your team, nurturing their professional growth. Additionally, you'll be actively involved in managing complex cases for our clients, ensuring excellence at every turn. This is more than a job; it's an opportunity to be a driving force in redefining global employment solutions.

What you bring

• Experience in Human Resources, Operations and/or Employee Relations roles with experience as a People Manager.
• Preferred qualifications include tertiary degrees in HR, labour relations, or employment law; A strong requirement for this role is advanced expertise encompassing various HR aspects, such as business partnering, employee relations, performance management, and a thorough understanding of local employment laws.
• Demonstrated experience and knowledge of global HR practices, employment laws, and regulations working across multiple countries, with significant exposure to complex involuntary employee exits.
• Proven success in leadership awareness, team engagement, and goal delivery through effective communication, influencing, and relationship-building skills across a culturally diverse and distributed team.
• Excellent interpersonal skills that transcend potential cultural and language barriers, with strong emotional intelligence, and the ability to build trust and rapport, and influence senior leaders, members of management, clients and employees at all levels within the company.
• Excellent verbal, analytical and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• Consistently exhibits high levels of discretion, integrity, professionalism, and confidentiality by adhering to Remote’s core values: Care, Innovation, Intensity, Transparency and Excellence.
• An agile, resilient and customer-centred approach to working in a dynamic, ever-changing organizational environment, with a high tolerance for ambiguity and motivation.
• Cultural awareness and sensitivity: ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team.
• Exposure to working in a start-up environment is highly desirable; enjoys and understands the need to work largely asynchronously.
• Proven experience in anticipating, identifying, understanding and analyzing complex business and culture issues, with the ability to manage these to complete resolution, and translate them into critical business strategies and initiatives

Key Responsibilities 

• Identify and provide guidance, coaching, and development opportunities to direct reports as role models and inspirational leaders.
• Cultivate a positive and caring team culture across international borders in a remote and async environment, where team members are encouraged to achieve and aspire for excellence and innovation.
• Take full ownership of the recruitment, training, skills enhancement, mentoring, and supervision of the regional team, demonstrating unwavering commitment to fostering their professional growth.
• Support and guide individual performance management and hold team members accountable for their bi-annual performance evaluations, aligning individual and collective performance to consistently achieve business objectives within a high-performance organizational culture.
• Foster proactive and efficient collaboration across multiple domains, including but not limited to Operations, Product, Engineering, and Customer Success, and with Lifecycle team internal stakeholders to effectively execute and enhance existing integrations, processes, workflows, iteration and standard operating procedures (SOPs) in alignment with Remote’s business objectives.
• Evaluate operational capabilities and provide strategic recommendations for enhancing systems and associated processes based on HR best practices and contemporary requirements in a fast-paced tech climate.
• Identify and diagnose pressing business challenges within the domain and, uncover insights to enhance decision-making and align organizational short and long-term strategy to business needs/decisions.
• Oversee the efficient, compliant and customer-service-based execution of offboarding services, with a strong focus on daily adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Handle and resolve escalated issues, conducting comprehensive post-incident analyses with meticulous attention to detail, and employing analytical insights to identify and operationalize areas for improvement that facilitate both individual and business growth and advancement.

Practicals

• You'll report to: Senior Manager, Lifecycle Offboarding
• Team: Lifecycle Operations
• Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $43,150 USD to $97,100 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

1. Interview with Recruiter
2. (async) Written challenge
3. Interview with Hiring Manager
4. Interview with Director & Team member
5. Bar Raiser Interview

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