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Benefits Operations Manager (Fixed Term)

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

All of our positions are fully remote. You do not have to relocate to join us!

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world.

Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews left by other candidates and our employees on Glassdoor. If this job description resonates with you, we want to hear from you!

All of our positions are fully remote. You do not have to relocate to join us!

About the role

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Interim Manager: Benefits Operations.

This people manager role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries. On this team, your work directly influences our ability to sustain and extend our benefits coverage, continuously enhance our customer journeys, and significantly increase our operational capacity.

As a dynamic and curious professional, you will own the planning, implementation and service level for Benefits Operations management as responsible for one of our regional Operational teams.

You will report to our Director of Benefits.

Key responsibilities

Take full ownership of the recruitment, training, skills enhancement, mentoring, supervision and coaching of one of the regional Benefits Operations team to support their development, performance and growth
Serve as a subject matter expert and escalation point on all Benefits related topics to Benefits team members, internal stakeholders, Remote prospects and clients
Work closely and effectively with Product, Engineering, Automation, Payroll, Finance, Tax, Legal, Sales, Customer Success and the broader EOR Operations teams to ensure scalability, accuracy, and data integrity
Improve & optimise Benefits Operations team’s processes, existing workflows and tools including identifying opportunities for automation to improve quality, efficiency and drive scale
Ensure Remote's service delivery is fully compliant together with Legal
Support reporting, audit, compliance, and data integrity initiatives
Deliver superior value to Remote's employees and clients
Guarantee no cost / revenue leakage in paying for / recharging Benefits to customers
Be able to go from “scout to scale” and actually start things up
Be an internal and external champion of Remote's values and Benefits team's goals

The ideal candidate

You have hands-on people management experience, with a coaching mindset. You are passionate about team-work and developing people
You have progressive experience in HR Operations across multiple countries, with a deep knowledge of Benefits plans in US, Canada and LATAM countries
You are passionate about accomplishing goals and ensuring quality and can demonstrate experience in customer facing roles with service level metrics management and an emphasis on continuous improvement and customer satisfaction
You are able to quickly adapt to a fast-paced, international, scale-up environment
You’re tech savvy and have experience working with a variety of digital tools
You can safely manage and maintain employee data and confidential information, adhering to established protocols, and ensuring utmost professionalism and discretion in handling and accessing such information
You write and speak fluent English

Remote Compensation Philosophy

Remote’s Total Rewards philosophy is to ensure fair unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labour practices, in all locations throughout the world. Actual compensation may vary based upon geographical location, experience, and/or skill level.

Benefits

You can learn more about the benefits we're offering to all internal employees at Remote by visiting our public Benefits & Perks Handbook page.

Practicals

You'll report to: Director of Benefits
Team: Benefits
Location: AMERICAS time-zone
Start date: As soon as possible

Application process

(async) Profile review
Interview with recruiter
Interview with Director of Benefits
Interview with Panel from the Benefits team
Interview with cross functional team member
(async) Offer

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.