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Global Payroll Support Specialist

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

An opportunity to advance your career in payroll and customer service, within a fast-paced, innovative company.
Contribute to a company making a global impact on the future of work.
Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
Opportunities for continuous learning and career development, with access to training programs and mentorship.
Competitive compensation and benefits.

What You Bring

Payroll Expertise:
- Proven experience in managing multi-country Global Payroll, with a strong understanding of payroll tax principles, social security contributions, and wage laws across multiple countries.
- Familiarity with payroll systems (e.g., ADP, SAP SuccessFactors, Workday, or similar)
- Demonstrated ability to read, and interpret Collective Bargaining Agreements (CBAs)
Client-Centric Approach:
- Proven experience in client-facing roles supporting high-touch Enterprise accounts, with a track record of handling escalations and inquiries with exceptional customer service.
Problem-Solving Skills:
- Ability to analyze payslips, detect discrepancies, reconcile payroll data, and research complex issues using various research tools.
Adaptability:
- Thrive in a dynamic, fast-paced environment and adjust swiftly to changing priorities across different jurisdictions.
Communication:
- Strong verbal and written skills in English; additional European languages are a plus. Proficient in using support tools (E.g. Zendesk) and Google Sheets.
Team Player:
- A collaborative mindset with experience working alongside cross-functional teams and external vendors to ensure smooth, compliant payroll operations.
Analytical Mindset:
- Excellent research, organizational, and process documentation skills with an ability to optimize workflows and implement process improvements.

Key Responsibilities

Support & Client Consultation:
- Act as the first line of support for complex multi-country global payroll inquiries
- Offer expert advice on navigating differences in payroll practices and tax considerations across various countries.
Escalation & Collaboration:
- Work with internal teams to resolve complex payroll issues, ensuring clear communication of status and resolutions to clients.
Client Communication & Proactive Outreach:
- Collaborate closely with CSMs to deliver proactive updates and best-practice guidance, ensuring a unified, high-quality client experience.
- Proactively update your assigned client group and contribute to creating or enhancing training resources that reduce escalations and improve team knowledge.

Practicals

You'll report to: Manager, Payroll Client Services
Team: [Payroll] - [Payroll Client Services]
Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is between USD 24,000 to USD 53,950. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly 2 hours across 2-3 weeks

Interview with recruiter
Interview with the hiring manager
Interview with a director
Bar Raiser interview
Offer and Prior employment verification check

#LI-DNP

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.