Customer onboarding handbook
Grow beyond borders
Welcome to Remote.
Thank you for choosing Remote to handle your global employment needs. Below are several ways we make onboarding and managing contractors and employees easier for you and your team:
Local entities
Our local entities employ your team members, ensuring they receive a high-quality work experience — from payslips in their local currency to benefits matched to their country’s standards.
IP protection
Because we do not rely on third parties, we can provide strong protections for your data, intellectual property, and invention rights.
Onboarding
We help you finalise the onboarding process within a few days so you can begin working with new team members straight away.
Local experts
Our local experts are on hand to answer questions about labour laws, payroll, benefits and any other support you might need.
The Remote platform
Our intuitive platform lets you manage all team members and their documentation from one central place.
Contractor invoices
Say goodbye to complex paperwork. Review and approve invoices for your global team with a single click.
Getting started
Your company’s onboarding journey
Follow the straightforward steps to set up your company's account on the Remote platform and select a plan. You can choose a pay-as-you-go (month-to-month) option or the TEAM plan, which lets you buy seats in bulk at a discounted rate. During sign-up, you'll be asked to agree to the Remote Terms of Service.
After registering your company, sign in to the Remote platform and open the "onboarding" tab to add your new employee(s) or contractor(s). You'll be asked to provide details such as country, personal email, job title, start date, salary, and other relevant information.
We encourage your employee to begin registration on Remote if they haven't already. They will be assigned a region-specific HR onboarding specialist who will send the employment contract and guide them through the whole process.
Soon after your first employee(s) complete onboarding, we'll upload the initial invoice into Remote under the billing section. The invoice includes a summary of costs and a breakdown by country and employee.
With them every step
Your employee’s onboarding journey
Once you've added an employee to Remote, our automated onboarding guides them through completing their profile.
Our team verifies the employee’s identity and reviews all relevant documentation.
The HR onboarding specialist assigned to your employee will contact them to answer questions and help ensure a smooth transition.
We use the details you and the hire provided during onboarding to prepare documents and contracts that comply with the labour laws and requirements in the employee’s location.
We enrol your employee in the applicable benefits package if one is offered.
If the employee has no questions, this step takes only a few minutes. If changes or concerns arise, Remote’s experts will step in to keep the process on track. Once the contract is signed, the employee can legally start work on the start date specified in the contract.
After you review and approve the invoice, we'll upload the employee's payslip to Remote and make sure the payment reaches their bank account on time.
More questions?
Find further information below, or email us at [email protected].
Country explorer
Your guide to expanding into any country.
How it works
Discover how straightforward it is to employ talent worldwide.
Remote work resources
Guidance on creating a strong remote culture.
Help centre
Find answers to all your FAQs in one place.
Further resources
Click any section to explore the topic in more detail
Employment
View the employee onboarding timeline by country
See the actions different users can perform on Remote
How to request changes to an employee's contract
The cutoff for salary or job title changes is the 5th of every month
Payroll
What does the payroll cutoff mean?
How to pay incentives to employees
How to review employee expenses
Invoicing and payment
When can I expect my monthly invoice?
What breakdowns will come with the payroll pre-funding invoice?
My payroll pre-funding invoice is incorrect — can I dispute it?
What if I was overcharged on my payroll pre-funding invoice?