Customer onboarding handbook
Grow beyond borders
Welcome to Remote!
Thank you for choosing Remote to meet your global employment requirements. Below are some of the ways we streamline onboarding and the management of contractors and employees for you and your team:
Local entities
We employ your team members via our local entities so they get a first-class working experience, including payslips in their local currency and benefits designed to meet their country's standards.
IP protection
Because we do not rely on third parties, we provide the strongest safeguards for your data, intellectual property and rights to inventions.
Onboarding
We help you finalise the onboarding process within days, enabling you to start working with your new team members straightaway.
Local experts
Our local experts are on hand to answer your queries about labour laws, payroll, benefits and any other concerns you may have.
The Remote platform
Our user-friendly platform allows you to manage all team members and their documentation from a single location.
Contractor invoices
Cut out complex paperwork. Approve invoices for your global team with a single click.
Getting started
Your company's onboarding journey
Complete the straightforward steps to set up your company's account on the Remote platform and select a plan. You have the option to purchase a pay-as-you-go (month-to-month) plan or a TEAM plan, which allows you to purchase seats in bulk for a discount. During sign-up, you will be asked to accept the Remote Terms of Service.
After you've registered your company, sign into the Remote platform and go to the "onboarding" tab to add your new employee(s) or contractor(s). You will be asked to provide information such as their country, personal email, job title, start date, salary, and more.
If your employee hasn't already registered on Remote, our team will encourage them to start. They will be assigned a region-specific HR onboarding specialist who will issue the employment contract and guide them through the full process.
Soon after your first employee(s) finish onboarding, we'll upload the initial invoice into Remote under the billing section. The invoice will include a summary and a cost breakdown by country and by employee.
With them every step
Your employee's onboarding journey
Once you add an employee to Remote, our automated onboarding guides them through finalising their profile.
Our team verifies the employee’s identity and reviews all required documentation.
The HR onboarding specialist assigned to your employee contacts them to answer questions and to support a smooth transition.
We use the details provided by both you and the hire during onboarding to prepare documents and contracts that comply with the local labour laws and requirements where the employee is based.
We enrol your employee in the relevant benefits package where this is offered.
If the employee has no questions, signing takes only a few minutes. Should they request changes or raise concerns, Remote's team of experts will assist to keep the process on track. Once the contract is signed, the employee may legally begin work on the start date specified in the contract.
After you review and approve the invoice, we'll upload the employee's payslip to Remote and make sure the payment reaches their bank account on time.
More questions?
Find further information below or email us at [email protected].
Country explorer
Your guide to expanding into any country.
How it works
Discover how straightforward it is to employ talent globally.
Remote work resources
Guidance on building a strong remote culture.
Help center
Get all your FAQs answered in one place.
Additional resources
Click any section to explore further information on the topic
Employment
View employee onboarding timeline by country
See what different users can do on Remote
How to request changes to an employees contract
Salary or job title change cutoff falls on the 5th of every month
Payroll
What does the payroll cutoff mean?
How to pay incentives to employees
How to review employee expenses
Invoicing and payment
When can I expect my monthly invoice?
What breakdowns will come with the payroll pre-funding invoice?
My payroll pre-funding invoice is incorrect, can I dispute this?
What if I was overcharged on my payroll pre-funding invoice?