All services performing as expected
Service metrics
Customer Satisfaction Score (CSAT)
Customer satisfaction is above 90%.
Time to onboard employees
Average time to onboard new employees is between 1 and 2 days.
First response time (chat)
We take an average of 1 to 2 minutes to reply to new chat queries.
Employment contract updates resolution time
Requests for employment contracts updates are on average completed between 1 and 2 days.
Service history
Here's a list of past maintenance and incidents.
Remote unable to process outbound email due to outage at provider (Mailgun)
End
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Email delivery service is back to normal.
Degraded
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We are again experiencing email delivery issues due to an outage of our email delivery provider, Mailgun. For the latest updates, please visit https://status.mailgun.com/
Resolved
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Email delivery service is back to normal.
Start
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The Remote Platform uses Mailgun as its email deliverability service. Mailgun is currently experiencing a Major Outage and Remote is unable to process outbound e-mail as a consequence. Please follow https://status.mailgun.com/ for more updates.
Platform migration on May 18, 7-9 am UTC
End
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This maintenance has been successfully completed.
Start
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On May 18 at 7am UTC, we migrated our servers to improve the reliability and security of our services. Initially scheduled a 2-hour window, but it was complete within 48 minutes. During this time you may have experienced temporary unavailability of Remote, including employ.remote.com, our mobile app and all supporting services. We appreciate your patience as we committed to ensuring this process was as seamless as possible. If you have any questions or need further assistance, do not hesitate to reach out through our chat support, email us at help@remote.com, or visit our status page. We’re here to help!
Possible service disruption
End
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Services restored
Start
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Incident flagged, raised internally and investigation started
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Remote platform partially down
End
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Fix deployed and incident solved
Start
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Incident flagged, raised internally and investigation started
Planned database maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades