IT specialist role description

An IT specialist is responsible for the upkeep, configuration and reliable operation of computer systems and servers. They ensure an organisation’s technical infrastructure runs smoothly and efficiently, supporting business functions by helping colleagues resolve technical issues.

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Kick-start your hiring with our flexible IT specialist job description template. Perfect for job boards or your careers page, it provides a clear starting point to outline the main responsibilities and skills required for an IT specialist. Tailor it to match your team’s exact needs and the opportunities on offer for your new IT specialist. 

About your organisation

[Company] is a leading [industry] organisation focused on [goals/mission]. We’re committed to [core values/culture] and aim to [impact/goals]. With a team of talent, we’re transforming the [industry] sector and driving innovation in [specific area]. Join us and be part of our success.

About the IT specialist role

At [Company], an IT specialist will play a key role in managing and enhancing our IT infrastructure — a core element of our operational performance and innovation.

IT specialist responsibilities

• Install and configure hardware and software for computer and network systems.
• Protect the security and privacy of computer systems and networks.
• Offer technical support to users and diagnose and resolve system and network faults.
• Carry out diagnostic tests and routine maintenance tasks.
• Oversee data backup and system security processes (for example, user access controls and firewalls).
• Keep technical documentation up to date to record changes to system configurations and settings.

IT specialist qualifications

• Demonstrated experience working as an IT specialist or in a comparable role.
• A solid understanding of computer systems, networking and relevant software applications.
• Familiarity with internet security and data-privacy principles.
• A degree in computer science, engineering or a related discipline.
• Excellent diagnostic abilities and strong problem-solving skills.
• Strong communication skills, including the ability to explain technical concepts to non-technical colleagues.

IT specialist skills

• Advanced skills in data management and securing data.
• Proven troubleshooting ability and critical thinking.
• Ability to manage multiple tasks effectively.
• A strong eye for detail and accuracy.
• Capacity to work independently and collaboratively within a team.

An IT specialist is essential to maintaining an organisation’s technical backbone. They ensure systems operate reliably and meet business needs, supporting everything from routine operations to strategic initiatives.

Paths to become an IT specialist

People generally move into IT specialist roles after gaining experience in entry-level IT positions such as IT support technician or network administrator. A foundational qualification in computer science or a related area is typically expected and is often supplemented with certifications like CompTIA A+ or Microsoft Certified IT Professional.

Career paths for an IT specialist

• Senior IT specialist: Handles more complex projects and may take on team leadership.
• IT manager: Manages the IT department, including staff oversight and strategic planning.
• Systems administrator: Focuses on the day-to-day administration of network systems.

Other possible titles for an IT specialist

• IT support specialist
• Technical support specialist
• Network support technician