Question 1

How quickly will my contractors get paid?

Accepted Answer

We process payments to contractors on the same day that we receive the funds from you. Most payments arrive at the contractor’s bank accounts within 2 days of Remote receiving your invoice payment. You can also access each invoice payment timeline on your dashboard.

Remote cannot process payments to your contractors before we receive your payment. Please note that some payments take 2-5 days to arrive at Remote’s bank accounts.

Question 2

How does currency conversion work during the invoicing process?

Accepted Answer

Once we receive your payment, we work with our payments partners to convert funds into your contractor’s withdrawal currency. For payments processed via Wise, Remote offers an FX rate guarantee period, to ensure your contractors receive the full invoiced amount in their local currency.

Question 3

Are there any additional payment fees I will need to cover?

Accepted Answer

If you pay your contractors locally (for example you are both located in the US and transact in USD) there are no fees.

If currency conversion is required, contractors have the choice to invoice in their currency to get a fixed amount, which means the exchange and payment fees are included within our Remote conversion rate, or they can opt to invoice in a fixed billed amount meaning they pay the fees. This can be arranged directly between companies and contractors on which arrangement is best for them.

We don’t add any costs for direct debits or bank transfers, however we do add a surcharge for card payments to cover card interchange costs.

Question 4

Can my contractor invoice me in our company’s billing currency?

Accepted Answer

Yes - a contractor can choose which currency to bill in, this is dependent on their withdrawal method currency or the billing currency that you have set for your company on Remote.

Question 5

My invoice was approved, why haven’t I received my payment yet?

Accepted Answer

Remote needs to receive funds from your employer before we can process your payment. If your payout has not been initiated within 7 days of invoice approval, please check with your employer, if they have remitted funds to Remote.

Question 6

It’s the estimated arrival date but my payment hasn’t arrived yet. What should I do now?

Accepted Answer

If you don’t receive the funds on your estimated date, please wait for 1-2 business days before contacting Remote at help@remote.com.

Question 7

How does currency conversion work for my invoices?

Accepted Answer

You have the option to set your desired invoice amount in your local withdrawal currency, or your employer’s billing currency. Depending on your choice, Remote will automatically convert the funds received from your employer to your local withdrawal currency. For payments processed via Wise, Remote will guarantee that you receive the full invoiced amount in your local currency and protect you from currency fluctuations.

Question 8

Are there any additional fees I need to be aware of?

Accepted Answer

For payments processed via SWIFT (”wire” payments), our payment partners may charge a small amount that will be deducted from your payment ($5-$15 depending on the bank). Additionally, your local bank may charge additional fees. Please check with your bank for additional details.

Remote does not charge any additional fees for same currency payments facilitated via local payment networks.

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