AI at work: how Remote uses AI to power global HR operations

At Remote, AI isn’t a buzzword. It’s a practical tool helping us solve complex challenges across global employment, with real people behind every innovation.

From automating payroll and support to streamlining hiring and offboarding, we’re using AI to scale smarter, move faster, and create better experiences for customers and their teams. This article offers a look behind the scenes at how our teams are designing and deploying AI to improve outcomes, not just operations.

Because great AI isn’t accidental. It’s intentional.

Building with purpose, scaling with precision

Remote is designed to help businesses hire, manage, and pay global teams with confidence. But operating at scale means confronting time-consuming workflows, data-heavy processes, and the need for always-on support.

That’s where AI comes in.

We’re not chasing hype. Our teams are building AI to fix real problems, and make global work easier for everyone involved.

Whether it’s automatically classifying payroll documents, summarizing performance reviews, or powering a chatbot that answers thousands of queries daily, our AI features are designed to save time, reduce friction, and support smarter decisions at scale.

Here’s how we’re making it happen.

1. Recruit smarter: AI‑powered global hiring

Remote’s Recruit AI suite uses algorithms to surface smarter candidate matches, factoring in skills, pay expectations, location preferences, and compliance needs.

This helps hiring managers beat talent shortages while staying in control.

AI doesn’t replace recruiters; it equips them with pre-screened, relevant candidates so they can focus on the human conversation. Behind it are teams ensuring fairness, inclusivity, and transparent criteria.

2. Payroll built for global scale, and speed

Remote has built its own AI-native payroll engines that eliminate third-party bottlenecks. It now supports payroll in over 100 countries with faster execution, fewer errors, and built-in compliance.

That means teams can scale payroll globally, and with precision, without losing time to manual checks or compliance complexities.

3. AI that serves, and learns, from humans

Remote’s in-platform AI chatbot delivers real-time, country‑specific answers. 

You can get advice on compliance to “how‑to” guidance, tailored by role and product. It handles the FAQs so support teams can focus on the unusual and complex. The AI is powered by codified knowledge and built with real usage in mind. 

4. Automating routine so you can focus on meaningful

Our platform intelligently classifies payroll documents, bulk‑uploads benefit costs, maps expenses for tax, and auto‑matches incentives, with AI doing the clerical work.

Across HRIS reports, charts are analyzed with AI‑Chart Insights; offboarding is streamlined with intelligent, country‑aware guidance and insights; performance reviews use AI-suggested text summaries. These are tools that free humans to guide, interpret, and lead.

5. Human‑led, not human‑replaced

Remote’s AI is explicitly human‑supervised.

Every feature, from chatbot to recruiter, is informed by real experts who understand global complexity. That makes AI tools safe, intentional, and aligned with human values. We build them; we test them; we oversee their use.

Meet the makers: the humans behind Remote’s AI

Remote’s  AI features are designed by people who have lived the challenges of global work, creating tools that save time, boost accuracy, and make complex processes simpler.

• Gillian: Smarter global hiring
  
  As Remote’s Global Talent Lead, Gillian saw the frustrations of cross-border hiring: compliance risks, process delays, and mismatched candidates. She helped shape Remote Recruit, an AI-powered platform that improves candidate matching, streamlines job listings, and guides recruiters through compliant hiring anywhere in the world, giving teams more time to connect with the right people.
  
  
• Disha: Automating admin for onboarding
  
  Based in Singapore, Product Director Disha knew the pain of manual onboarding paperwork. She spearheaded Smart Bulk Uploaders and Payroll Document Classification, AI tools that read, tag, and organize documents in seconds. This automation transforms hours or days of work into minutes, freeing teams for strategic, people-focused tasks.
  
  
• Alex: Enhancing the employee journey
  
  As a Product Director overseeing HRIS, EOR, and Support, Alex focuses on improving key employee touchpoints. AI-assisted tools now help managers craft better feedback, summarize performance reviews into actionable insights, and streamline offboarding. She also led the expansion of Remote’s AI chatbot, which answers thousands of queries 24/7, providing fast, reliable support.
  
  
• Jeroen, Luis, Paolo, Manuel and Umbreen: Building the AI Agent Toolkit
  
  This cross-functional engineering team built the AI Agent Toolkit, letting HR and Ops teams automate repetitive workflows without waiting on developers. With just minutes of setup, teams can connect an AI agent like Claude to handle tasks such as time-off approvals, expense submissions, and payroll data retrieval, using simple natural language prompts.
  
  

AI at Remote is built to empower, not replace people, solving real-world problems in hiring, onboarding, HR, and operations efficiently and at scale.

See AI at work, with Remote

Want to see how AI can help your team hire, manage, and pay global talent faster and smarter?

Book a demo to explore Remote’s AI-powered platform in action.