How Globl.Contact consolidated HR across 27 countries with Remote HRIS

Impact

Accurate, consolidated global reporting through a single HRIS, empowering better decisions with real-time workforce visibility.

Impact

Reduced onboarding time to just four days, powering new 50 hires a month across 27 countries with speed and precision.

Impact

Optimized for scale: up to €2.75M in cost savings and 20 hours saved weekly through a unified, global HR solution.

Choosing the right partner to scale with intention
One platform to unify them all
Hyper-growth, powered by wraparound support
Global reach without the global overhead
Remote as a foundation for global growth

Globl.Contact is transforming customer service by building a fully remote, globally distributed workforce that delivers premium support for international brands. As a hyper-growth company operating in 27 countries and counting, they are scaling rapidly while maintaining a lean internal HR team of just two people.

To support this model from the start, Globl.Contact partnered with Remote to handle hiring, onboarding, compliance, and payroll through a single, all-in-one HRIS platform. This decision has powered their international expansion and delivered significant operational and financial impact.

Watch the full story, or scroll down to explore it in detail.

"We’ve built a global community of incredibly unique people. Making them feel happy, motivated, and secure with Globl.Contact is what matters most. And none of that would be possible without Remote."

Challenge

Choosing the right partner to scale with intention

Globl.Contact made an early strategic decision not to invest in a large in-house HR function. Instead, they looked for a partner that could handle global employment complexity while allowing their internal team to focus on culture and performance.

However, as the company accelerated its global hiring, three main challenges emerged:

Managing a growing workforce across multiple systems led to inefficiencies and fragmented reporting.
The company’s hyper-growth created constant pressure to hire and onboard quickly across multiple countries, requiring responsive operational support.
International expansion typically demands costly legal entities, payroll vendors, and compliance infrastructure. These were investments Globl.Contact was determined to avoid.

To overcome these challenges, Globl.Contact turned to Remote and its all-in-one HRIS to centralize its operations, enable scalable hiring, and eliminate the cost and complexity of managing international employment in-house.

"When you hyperscale like we do, you need a strong partner who can scale with you. We can go full cycle, from recruitment to onboarding and HRIS, because Remote covers all of that."

Success metric #1

One platform to unify them all

Before
Previously, Globl.Contact used separate systems to manage different segments of their workforce. Direct employees were tracked in one tool, while team members employed through Remote were handled in another. This led to duplicated work, inaccurate reporting, and a lack of visibility into the global workforce. Even basic headcount summaries or contract audits required hours of manual effort.

What Remote did
Remote provided a centralized HRIS that became the single source of truth for all team member data. Personal details, job information, time tracking, time-off requests, and contracts are now all managed in one platform. Leaders see only the data relevant to them, while the HR team retains full control.

Impact

20 hours saved every week in reduced administrative tasks
Accurate, consolidated reporting across all regions
Elimination of duplicate systems
Improved decision-making through real-time workforce visibility

"In the beginning, we had two different HR tools, one for our direct employees and one for the people we employ through Remote. As you can imagine, this was chaotic because the data wasn’t comparable. Now, we have everything in Remote: all personal details, job-related information, time tracking, time-off requests, and more. We can pull all the data from one source, which makes it so much easier for us."

Success metric #2

Hyper-growth, powered by wraparound support

Before
Globl.Contact was scaling fast — adding 40 to 50 new hires per month — and it needed to act quickly to meet these high-volume hiring demands. Onboarding across multiple countries was complex and time-consuming, and there was also no centralized process for assessing hiring feasibility across markets.

What Remote did
Remote enabled Globl.Contact to locate, onboard, and activate new employees in as little as four days. With a dedicated account team, Globl.Contact now receives proactive support, market guidance, and local compliance expertise tailored to each hiring wave. Remote’s platform streamlines contract generation, onboarding, and payroll delivery, allowing Globl.Contact to move fast without missing critical steps.

Impact

Onboarding time reduced to just four days
Fast assessment of best hiring markets
Scalable onboarding process for 500 hires in one year
Seamless experience for employees in 27 countries

"We don't need an onboarding specialist, we don't need someone to research benefits, we don't need anyone to check if we are compliant in our country. They are like an extension of our team and we save at least 15 to 20 hours per week that Remote is covering. They help us to build the culture and the company we want to be."

Success metric #3

Global reach without the global overhead

Before
Expanding into 27 countries without Remote would have required Globl.Contact to set up local legal entities, engage payroll providers in each country, and retain local tax experts and lawyers. This approach would have resulted in high fixed costs and slowed down market entry.

What Remote did
Remote provided the legal, tax, and compliance infrastructure needed to hire team members anywhere, without requiring the company to set up legal entities or engage multiple third-party vendors. Acting as the legal employer, Remote eliminated the need for Globl.Contact to manage in-house legal and finance processes for multi-country employment.

Impact

Estimated €1.5 million saved by avoiding local entity setup
Estimated €500,000 saved by not using country-specific payroll providers
Estimated €750,000 saved on local legal, compliance, and tax advisory services
Total estimated savings: €2.75 million while scaling into 27 countries

"We have access to so many different countries and so many different markets where we had no other chance of getting into. Having Remote as our partner really made it easier to scale up, have the knowledge, have the competencies, compared to us building it ourselves."

Conclusion

Remote as a foundation for global growth

Globl.Contact set out to scale a remote-first customer service operation across borders, and Remote has helped make that vision possible. With Remote’s all-in-one HRIS, the company has centralized all its HR operations, accelerated onboarding across regions, and avoided millions in infrastructure and legal costs. Remote is not just a tool. For Globl.Contact, its a strategic partner in building an agile, high-performing global workforce.