Status

All systems operational

Updated just now

Performance metrics

All statistics are based on the past 90 days. Click on any card to explore more.

Customer satisfaction score (CSAT)

Customer satisfaction is above 91%.

91%

View 12-month history

Customer satisfaction score (CSAT)

Customer satisfaction is above 91%.

Current value

91%

12-month history

89%91%92%MarAprMayJunJulAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 12, 2026

Time to onboard employees

Average time to onboard new employees is between 2 and 3 days.

2.7 days

View 12-month history

Time to onboard employees

Average time to onboard new employees is between 2 and 3 days.

Current value

2.7 days

12-month history

2.4 days2.9 days3.4 daysAprMayJunJulAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 13, 2026

First response time (chat)

We take an average of 51 seconds to reply to new chat queries.

51 seconds

View 12-month history

First response time (chat)

We take an average of 51 seconds to reply to new chat queries.

Current value

51 seconds

12-month history

44 sec52.5 sec61 secMarAprMayJunJulAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 5, 2026

Time to process contract changes

Request for employment contracts updates are on average completed in around less than 2 days.

2 days

View 12-month history

Time to process contract changes

Request for employment contracts updates are on average completed in around less than 2 days.

Current value

2 days

12-month history

0.6 days1.4 days2.1 daysAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 3, 2026

Payroll Accuracy

Average payroll accuracy across the globe is >99%

99.92%

View 12-month history

Payroll Accuracy

Average payroll accuracy across the globe is >99%

Current value

99.92%

12-month history

98.95%99.47%99.98%JulAugSepOctNovDecJanFebMarAprMayJunJul
Last updated August 12, 2026

System components

ComponentUptimeStatusLast updated
Website99.99% uptimeAll systems operationaljust now
Platform100% uptimeAll systems operationaljust now
API100% uptimeAll systems operationaljust now

Service history