すべてのサービスを期待の水準で提供
サービス指標
顧客満足度スコア（CSAT）
顧客満足度は90%以上です。
従業員のオンボーディング時間
新入社員のオンボーディングにかかる平均時間は1～2日です。
初回対応時間（チャット）
新しいチャットによる問い合わせへの返信には、平均して1～2分程度かかります。
雇用契約更新の所要時間
雇用契約更新の申請は、平均して1～2日で完了します。
サービス履歴
過去のメンテナンスとインシデントの一覧です。このリストは現在、英語のみでの提供となっています。
Problem with users' login
End
-
All services performing as expected.
Start
-
We apologize for the ongoing platform issues. Our team is actively working on resolving them. Expect intermittent service interruptions and slower response times. We appreciate your patience and will provide updates as we work towards a solution. Thank you for your understanding.
Remote unable to process outbound email due to outage at provider (Mailgun)
End
-
Email delivery service is back to normal.
Degraded
-
We are again experiencing email delivery issues due to an outage of our email delivery provider, Mailgun. For the latest updates, please visit https://status.mailgun.com/
Resolved
-
Email delivery service is back to normal.
Start
-
The Remote Platform uses Mailgun as its email deliverability service. Mailgun is currently experiencing a Major Outage and Remote is unable to process outbound e-mail as a consequence. Please follow https://status.mailgun.com/ for more updates.
Platform migration on May 18, 7-9 am UTC
End
-
This maintenance has been successfully completed.
Start
-
On May 18 at 7am UTC, we migrated our servers to improve the reliability and security of our services. Initially scheduled a 2-hour window, but it was complete within 48 minutes. During this time you may have experienced temporary unavailability of Remote, including employ.remote.com, our mobile app and all supporting services. We appreciate your patience as we committed to ensuring this process was as seamless as possible. If you have any questions or need further assistance, do not hesitate to reach out through our chat support, email us at help@remote.com, or visit our status page. We’re here to help!
Possible service disruption
End
-
Services restored
Start
-
Incident flagged, raised internally and investigation started
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Planned maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades
Remote platform partially down
End
-
Fix deployed and incident solved
Start
-
Incident flagged, raised internally and investigation started
Planned database maintenance
Resolved
-
Scheduled downtime for maintenance and upgrades