Remote
Employment FAQs
& Who to Contact

Dear Employee,

Welcome to your Remote onboarding!



If you haven’t heard, Remote is hiring you on behalf of your company. Our job is to make hiring, payroll, and benefits as easy as possible for companies around the world, and we're excited to support you along your employment journey!



As you get started, you may have questions and not know where to turn to find the answers. 
Below is a handy reference guide you can refer back to. We’ve also listed the most frequently asked questions that employees have about working for companies through Remote.

If you have any questions related to employment in the country you live and work in, you can visit our Country Explorer page 
for more specific information.

You can always reach out 
to Remote by emailing us 
at help@remote.com.

We can’t wait to support you as you grow in your new role!
Keep Going

Have questions? Here’s who to ask

REMOTE
Your Company

Onboarding

Benefits

Equipment Issues

PTO Tracking

PTO Requests

Interpersonal Conflicts in the Workplace

Expense Policy

Expense Approval

Expense Reimbursement

Public Holidays

Payroll (Salary Payment & Taxes)

Employment Agreement & Contract

Right to Work, Visas & Immigration

Terminations & Offboarding

Resignations

Both - let your company know then submit your resignation to Remote

Both - let your company know then submit your resignation to Remote

Disciplinary Policies

Platform Issues

Employment Verification

Your Company

Onboarding

Benefits

Equipment Issues

PTO Tracking

PTO Requests

Interpersonal Conflicts in the Workplace

Expense Policy

Expense Approval

Expense Reimbursement

Public Holidays

Payroll (Salary Payment & Taxes)

Employment Agreement & Contract

Right to Work, Visas & Immigration

Terminations & Offboarding

Resignations

Both - let your company know then submit your resignation to Remote

Disciplinary Policies

Platform Issues

Employment Verification

About Your Onboarding

Ongoing Questions

What public holidays am 
I supposed to adhere to?

You should generally adhere to the public holidays in the location in which you are employed, although this is often handled through your company’s internal policy. Public holidays are already accounted for in Remote’s platform and do not need to be logged as a time off request. Check out our Country Explorer page to see the list of holidays in your country!

Why haven’t I received benefits information yet?

It can sometimes take several weeks for employees to receive welcome packets and detailed information from our benefits providers. If you have not received information two weeks after your onboarding, please reach out to our team and we will open an investigation with our providers.

Where do I submit expenses?

You’re able to submit expenses directly into the Remote platform. Expenses are due and must be approved by the 10th of each calendar month in order for you to receive your reimbursement in that month’s paycheck. Refer to Remote’s Help Documentation for step-by-step instructions.

How can I take time off?

You can log all your time off on the Remote platform, where your company will have direct access to approve or deny your time off requests. Refer to Remote’s Help Documentation for step-by-step instructions. To confirm your PTO balance you can reach out to our support team.

When will I be paid?

Pay day is dependent on the country you’re employed in. We process bank transfers for salaries on the last business day of each month. When you receive your salary will be dependent on the speed of the bank that is processing the payment.
Brazil, Canada, the United States, and some other countries require bi-monthly payroll, with half your salary in the first payment on the 15th of the month and the remaining salary in the second payment on the last day of the month.

Where can I find information about my probationary period?

The length of your probationary period is stipulated within your employment agreement. Currently there is no way to find this timeline within the platform, but it is a feature we are actively working on to deliver soon. If you have questions regarding the remaining duration of your probationary period, please reach out to help@remote.com.

Discover how Remote can make international hiring easier.

You can dive deeper into Remote’s Help Documentation or reach out to our User Happiness Team at help@remote.com.