Customer Onboarding Handbook

GROW BEYOND BORDERS

Welcome to Remote!

Thank you for choosing Remote to serve your global employment needs. Here are a few of the ways we make onboarding and managing contractors and employees easier for you and your team:

Local entities

We employ your team members through our local entities to ensure they receive a first-class work experience,from payslips in their local currency to benefits tailored to their country's standards.

IP protection

Because we don’t rely on third parties, we offer the strongest protections for your data, intellectual property,and invention rights.

Onboarding

We help you complete the onboarding process in just a few days, so you can work with your new team membersright away.

Local experts

Our local experts are always ready to answer your questions about labour laws, payroll, benefits, and anything else you may need.

The Remote platform

Our easy-to-use platform lets you manage all your team members and their documentation in one place

Contractor invoices

No more complicated paperwork. Review and approve invoices for your global team with a single click.

GETTING STARTED

Your Company’s Onboarding Journey

Follow the simple steps to create your company's account in the Remote platform and choose your plan. You have the option to purchase a pay-as-you-go (month-to-month) plan or a TEAM plan, which allows you to purchase seats in bulk for a discount. During the sign-up process, you'll also be asked to agree to the Remote Terms of Service.

Add your hires to the platform

Once you've registered your company, sign into the Remote platform and go to the "onboarding" tab to add your new employee(s) or contractor(s). You'll be asked to provide information like their country, personal email, job title, start date, pay, and more.

We send the employment agreement to your new team member

Our team encourages your employee to begin the registration process on Remote, if they haven't already. The employee will be assigned a region-specific HR onboarding specialist who will send them the employment contract and guide them through the entire process.

First invoice uploaded

Shortly after your first employee(s) complete their onboarding process, we'll upload your first invoice directly into Remote, under the billing section. Your invoice will have a summary of the costs and cost breakdown, per country and employee.

GETTING STARTED

Your Company’s Onboarding Journey

WITH THEM EVERY STEP

Your Employee’s Onboarding Journey

Your employee sets up their Remote profile

After you add your employee to Remote, our automated onboarding process guides them through completing their profile.

We confirm your employee's identity and documentation

Our team verifies your employee’s identity and checks all relevant documentation.

Our team connects directly with your employee

The HR onboarding specialist assigned to your employee reaches out to answer any questions they may have and ensure a positive transition.

We send the employment agreement to your new team member

We use the information both you and the hire provided during the onboarding process to create documents and contracts that meet local labour laws and requirements where the employee works.

Your employee is enrolled in a benefits package, if applicable

We enrol your employee in the applicable benefits package, if one is offered.

Your employee signs the contract

If your employee has no questions, this step only takes a few minutes. If your employee needs to make changes or has other concerns, Remote’s team of experts steps in to ensure the process goes smoothly. Once the contract is signed, your employee can legally begin working on the start date outlined in their contract.

Your employee gets paid

Once you've reviewed and approved the invoice, we'll upload your employee's payslip to Remote and ensure the payment is sent to their bank account on time.

WITH THEM EVERY STEP