Customer onboarding handbook
Grow beyond borders
Welcome to Remote!
Thank you for choosing Remote to meet your global employment needs. Below are several ways we simplify onboarding and the management of contractors and employees for you and your team:
Local entities
We employ your team members via our local entities to give them a first-class working experience, from payslips in their local currency to benefits that match their country's standards.
IP protection
By not relying on third parties, we can provide robust protection for your data, intellectual property and invention rights.
Onboarding
We assist you in completing the onboarding process within a few days, enabling you to work with your new team members immediately.
Local experts
Our local experts are on hand to answer questions about labour laws, payroll, benefits and any other matters you may have.
The Remote platform
Our user-friendly platform allows you to manage all your team members and their documents in one place.
Contractor invoices
Say goodbye to complex paperwork. Review and approve invoices for your global team with a single click.
Getting started
Your company’s onboarding process
Follow uncomplicated steps to set up your company account on the Remote platform and select a plan. You can choose a pay-as-you-go (month-to-month) option or a TEAM plan that lets you buy seats in bulk at a discounted rate. During sign-up, you will be asked to accept the Remote Terms of Service.
After registering your company, sign in to the Remote platform and open the "onboarding" tab to add new employee(s) or contractor(s). You will be prompted for details such as country, personal email, job title, start date, salary and other relevant information.
We encourage your employee to start their registration on Remote if they have not already done so. They will be assigned a region-specific HR onboarding specialist who will issue the employment contract and support them throughout the process.
Shortly after your first employee(s) complete their onboarding, we will upload your initial invoice into Remote under the billing section. The invoice will include a summary of costs and a breakdown by country and by employee.
Supported at every step
Your employee’s onboarding journey
Once you add an employee to Remote, our automated onboarding guides them through completing their profile.
Our team verifies the employee’s identity and reviews all required documentation.
The HR onboarding specialist assigned to your employee will contact them to answer any questions and help ensure a smooth transition.
We use the information provided by both you and the hire during onboarding to prepare documents and contracts that comply with local labour laws and the requirements in the employee's location.
If applicable, we will enrol your employee in the relevant benefits package.
If there are no questions, signing typically only takes a few minutes. Should your employee request changes or raise concerns, Remote’s experts will assist to keep the process on track. Once signed, the contract permits your employee to start work on the date specified in the agreement.
After you review and approve the invoice, we will upload the employee’s payslip to Remote and ensure payment is sent to their bank account on schedule.
More questions?
You will find further information below, or you may email us at [email protected].
Country explorer
Your guide to expanding into any country.
How it works
Discover how straightforward it can be to employ talent worldwide.
Remote work resources
Guidance on building a resilient remote culture.
Help centre
Find answers to all your FAQs in one place.
Additional resources
Click any section to find out more about the topic
Employment
View employee onboarding timeline by country
See what different users can do on Remote
How to request changes to an employee's contract
The cutoff for salary or job title changes is the 5th of each month
Payroll
What does the payroll cutoff mean?
How to pay incentives to employees
How to review employee expenses
Invoicing and payment
When can I expect my monthly invoice?
What breakdowns will come with the payroll pre-funding invoice?
My payroll pre-funding invoice is incorrect, can I dispute this?
What if I was overcharged on my payroll pre-funding invoice?